Chief Global Services

Job Description

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. As a global health organization with locally led, community-driven programs, we support women to make their own reproductive health decisions. We work with local partners to advance contraceptive services, comprehensive abortion care, and young people’s sexual and reproductive rights in communities around the world—including those affected by poverty, conflict, climate change, and natural disasters. Taken together, our programs enable millions of people to choose their own paths forward.

This new role of Chief, Global Services, is part of Pathfinder’s shift to a more Country-Led operating model. Through this Pathfinder is transitioning from a traditional international INGO structure to one where authority and resources are placed closer to where our work is performed. In so doing, we expand our mission impact as an equitable, inclusive, and just organization.

The Chief, Global Services is accountable for establishing, deploying and monitoring effective, sustainable mission-enabling shared enterprise services to support the organization’s delivery of quality, growth, impact and excellence in our programs.

The Chief, Global Services, is a member of Pathfinder’s senior leadership team reporting to the Chief Executive Officer. With other senior leaders, the incumbent is accountable for Pathfinder’s strategy, programmatic and operational results, and organizational well-being. The Chief, Global Services regularly interacts with the Pathfinder Board of Directors.

Key Performance Areas

Major Activities / Responsibilities

Best in class technical, monitoring, evaluation and learning capacity country and program performance

· Accountable for ensuring Pathfinder’s global technical leadership and expertise and the capacity to design, deliver, measure and evaluate high-quality, impactful programs globally

· Establishes ongoing efforts to ensure that Pathfinder’s expert capacity adapts to changes in the country landscape and strategic plans and donor and partner government requirements.

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Generation of new revenue

· Ensures technical, monitoring evaluation and learning, and operating shared services engagement for the evaluation, pursuit, submission of winning proposals for new business opportunities.

Operation of Shared Services

· Leads best-in-class business processes delivering outcomes in business continuity and operational excellence.

· Establishes necessary control points to ensure compliance, continuous improvement, and automation throughout Pathfinder operations.

· Delivers operational effectiveness and efficiency of deployed shared services

· Enhances accountability and informed decision making by strengthening organizational performance dashboards and reports, use of data, and trends analysis to measure organizational impact health and delivery of key indicators aligned with global standards.

Leadership Management

· Provides strategic leadership and management of Pathfinder’s global shared services functions.

· Develops innovative processes and systems to manage and cultivate international talent pools to ensure alignment with the new strategy.

· Mentors and develops a collaborative team of dedicated professionals across the organization, ensures a healthy and inclusive internal culture, and work in collaboration with Pathfinder’s leadership.

Strategic Management

· Contributes to organization’s vision, strategy, values, and culture.

· Provides critical data and information for leadership teams and key decision-makers to make complex organizational and strategic decisions.

· Creates, implements, and operationalizes strategic operational and technical goals in alignment with Pathfinder’s Country-Led strategy.

Minimum Education and Work Experience:

The Chief, Global Services works closely with the organization’s leadership in all locations to promote Pathfinder’s core values of respect, courage, collaboration, innovation, and integrity and supports Pathfinders’ diversity and equity efforts. The successful candidate must have the following:

• Bachelor’s degree in public health, business, marketing, social science or related discipline
• Ten (10) years of experience managing and developing direct reports
• Five (5) years of experience managing a large, shared services operation
• Ten (10) years of international non-profit experience, ideally in the field of health and/or sexual and reproductive health
• Proven experience in leading transformational initiatives in complex, dynamic environments
• Extensive knowledge in applying shared services capabilities to achieve and maintain regulatory or statutory compliance requirements

Preferred Education and Work Experience:

• Master’s degree in public health, business, marketing, social science or related discipline

Competencies/Attributes:

• Strong business acumen: proven analytical and process improvement skills
• Excellent communicator: both written and verbal, including appropriate presentation skills for all levels of the organization, up to the Management Team and Board of Directors
• Leadership: Strong leader, with proven ability to lead, manage, motivate, mentor, and develop direct reports within a global, matrixed culture.
• Risk management: Skilled in identifying, navigating and mitigating complex risks.
• Change leadership: Ability to lead change. Ability to demonstrate a high degree of flexibility in managing change across a broad group of stakeholders in an inclusive manner.
• Interpersonal skills: Skilled in developing and working relationships with varied stakeholders, including partners, governments, and clients.
• Self-awareness and personnel development: committed to growing as a leader and as a professional.

Other Information:

• Up to 30% travel required
• Uses cellular and office phone, laptop or desktop computer

About the Organization

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. As a global health organization with locally led, community-driven programs, we support women to make their own reproductive health decisions. We work with local partners to advance contraceptive services, comprehensive abortion care, and young people’s sexual and reproductive rights in communities around the world—including those affected by poverty, conflict, climate change, and natural disasters. Taken together, our programs enable millions of people to choose their own paths forward.