Coordinator, Pipeline and Policy

  • Senior-level, Full-time staff position
  • Posted on 8 August 2018

Job Description

Requisition ID: req2516
Job Title: Coordinator, Pipeline and Policy
Sector: Program Administration
Employment Category: Regular
Employment Type: Full-Time
Location: Thailand-Bangkok

Job Description

Background/IRC Summary:
The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. Operating in fifteen countries, the RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary:
The Coordinator-Pipeline and Policy will focus on U.S. Refugee Admissions Program (USRAP) caseload and pipeline management at the RSC East Asia as well as review, update and develop local processing guidance to ensure consistency with donor and partner issued policies and procedures.

Major Responsibilities:
* Conduct routine pipeline analysis and report findings and issues to senior management. Identify bottlenecks and potential obstacles and work directly with processing Coordinators and USRAP partners to elevate concerns and resolve issues in a timely manner.
* Maintain an in depth knowledge and understanding of cases in the RSC East Asia regional caseload and their status in the pipeline.
* Work closely with the Director and Senior Management Team (SMT) to ensure appropriate follow-up of high profile, vulnerable and/or sensitive caseloads.
* Assist the SMT to disseminate updated guidance to relevant processing staff and ensure that local SOPS, operational policies and guidance are regularly reviewed and updated to reflect the latest USRAP policy changes and USCIS procedures. Develop and deliver trainings on policies and procedures as needed.
* Work with the SMT to regularly monitor for quality control of cases, through regular report follow-up as well as routine spot checks of case files. Maintain a high level of quality control and provide feedback to supervisor and staff on quality control issues as they arise.
* Maintain open, clear and professional channels of communication with other members of the SMT, colleagues and partner organizations such as IOM and UNHCR as required to complete workload.

Key Working Relationships:
* Position Reports to: Director, RSC
* Position Directly Supervises: N/A
* Indirect Reporting: Deputy Director, Senior Program Coordinators

Other Internal/External contacts:
* Internal: Work collaboratively with the senior management team, particularly the Senior Program Coordinators, Case Processing Coordinators, and Casework Coordinators in both Malaysia and Thailand.
* External: Regional Refugee Coordinator’s office, PRM, DHS, IOM and UNHCR


* University education in a related field is preferred; equivalent combination of education and direct experience will be considered.

Work Experience :
* Minimum of three years progressive USRAP experience, particularly with pipeline management.
* Experience in a Resettlement Support Center (RSC) and familiarity with the WRAPS database is highly preferable.
* Minimum of two years managerial experience is required. Must be comfortable being a proactive member of the senior management team. Must seek to identify and communicate potential problems and propose solutions to the level of management appropriate to effect needed action.

Demonstrated Skills and Competencies:
* Must be able to function effectively in a complex work environment, set appropriate priorities and deal effectively with numerous simultaneous requirements
* Ability to carry out responsibilities independently with minimal technical support.
* Must be a patient and good communicator who can function in an organizational environment involving a diversity of cultures, languages, personal interests and agendas.
* Good at role of facilitator and team player in solving problems.
* Solid organizational and program implementation skills with the ability to handle multiple tasks, set priorities, effectively manage time and meet deadlines
* Demonstrated flexibility and ability to manage and adapt to changing environment

Language Skills:
* Fluent in written and spoken English. Fluency in a refugee language is beneficial.

Working Environment:
The position is currently based in Bangkok in an urban office environment. The position may require both domestic and international travel to support delivery of USRAP processing within Thailand and throughout the region. A valid passport and the ability to acquire US and other visas, as necessary, is a requirement.

The employee is required to adhere to The IRC Way for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out his/her duties.

About the Organization

From emergency response through post-conflict development work, in a great variety of roles around the world, the International Rescue Committee’s 8,000-plus staff is a force for humanity and hope. If you’re skilled and passionate, we’d like to add your energy to ours.

Careers at the IRC are as wide-ranging and far-reaching as our work. Encouraging staff development through promotion, transfer and rehire, the IRC nurtures long-term career paths and helps employees grow within the organization.

At any given moment, on any given day, all around the world, IRC staff members are restlessly and effectively working for the sake of the most vulnerable among us—to restore and renew hope, dignity and freedom.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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