Digital Business Manager

  • Mid-level, Full-time staff position
  • Posted on 3 May 2019
  • Washington, D.C., District of Columbia, United States
  • Closing on 2 June 2019
  • Current

Job Description

At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant. Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives. Department Transformation Lab (T-Lab) - The Transformation Lab is a new department within Pact, created with the explicit purpose of driving transformational change within the organization and producing transformation results. The Transformation Lab will be comprised of four functions: Integrated Communications, Innovation, a Designed by Pact Center, and a Powered by Pact Center. The Transformation Lab will be responsible for 1) spawning innovation across the global organization, 2) cultivating powerful sources of data using Pact tools and methodologies, 3) catalyzing that data to inform program design, implementation, and evaluation, and 4) communicating information, knowledge, and stories both internally and externally. The Transformation Lab will raise Pact’s profile externally, market Pact’s unique methodologies and approaches, foster synergies within the organization to maximize creativity, collaboration, and impact, and promote our work within and outside the organization. Position Overview

Reporting to the Vice President, the Lead will be expected to build and support the Transformation Lab’s strategy of developing and commercializing Transformative Ideas for Exponential Impact. Specifically, this is an exciting and high impact opportunity for the successful candidate to expand, build and lead Pact’s digital product and platforms portfolio. These tools will enable services including microfinance, traceability and e-learning. We are looking for an individual to help create customer solutions that are valued by its clients and which delivers a real bottom-line impact within the context of Pact’s mission.

Pact currently has an emerging digital presence that would benefit from strategic planning and coordination to leverage our robust local partnerships and customer channels. Our current assets and potential projects include mineral traceability and supply chain management, financial inclusion via village savings digitization and mobile money.

Key Responsibilities

The DS Lead role is highly entrepreneurial with a focus on constructing commercial service agreements with internal Pact parties and with outside entities. The main responsibilities of the position are:

  • Growing and managing a solutions portfolio by developing new and external business while maintaining a focus on customer success advocacy
  • Strategic digital tech business partnerships via joint ventures, vendor agreements, etc
  • Surveying the technology landscape to identify business partners with whom Pact could partner or acquire
  • Working with the Pact’s internal team to develop partnerships that would provide complementary technical capabilities
  • Identifying and developing priority business lines in turn, building a customer base within the NGO community and other relevant sectors.
Basic Requirements

The successful candidate will have a strong business development, sales or product management experience, preferably in digital tech. Other components include:

  • The ability to implement a business development and sales strategy with a plan to broaden the customer base.
  • Understanding complex client needs and linking those needs to Pact’s digital portfolio and capabilities.
  • Articulating and differentiating the value proposition of Pact’s digital portfolio to different customers and audiences
  • Experience in professional services, demand creation, communications, customer relationship management, marketing, sales, and/or business development
  • Exceptional listening, relationship building, and interpersonal skills, with the ability to represent the organization passionately to potential partners, as well as listen and respond to the interests of a variety of stakeholders
Preferred Qualifications
  • 3+years of prior sales engineer or business development experience or equivalent customer-facing experience preferably within the tech sector
  • 3+ years B2B and commercial deal negotiation and contract development experience
  • 5+ years of experience in a role with significant project leadership and analytical responsibilities in related industries (e.g., development finance, technology, management consulting)
  • A degree (Master’s strongly preferred) with focus on or exposure to international development
  • Comfort with ambiguity and managing within shifting and/or competing priorities
  • Excellent written and oral communication skills, demonstrated ability to work cross-culturally with collegiality, humility, and respect
  • Flexibility, adaptability, and the ability to compromise and create common agendas while influencing diverse perspectives
  • Experience in international development (e.g., program delivery) and/or in geographies where Pact operates (e.g., Africa, Southeast Asia)
  • International travel required

Pact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity, sexual orientation, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About the Organization

At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.
Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.

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