Job Title/Grade: Director/Senior Director, Information Technology Operations (Grades 12-13)
Reports to: Vice President, Information Management and Technology
Department: Office of Information Technology (OIMT)
Function of the Position:
The primary responsibility of the Director/Senior Director, Information Technology Operations is to manage the IT teams that support network server infrastructures, client hardware and software, account management and controls, and database administration, ensuring that they are aligned to support DAI’s ability to successfully meet its business objectives. This individual’s principal goals are to develop solutions and methodologies that allow for the effective and smooth management of an infrastructure that supports DAI’s Business Units, Corporate Service departments and project offices and to attain service level agreements for users across the organization.
The Director/Senior Director, IT Operations will plan, design, and direct all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director/Senior Director, IT Operations will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Roles and Responsibilities:
Strategy & Planning
Collaborate with Vice President, Information Management and Technology to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
Provide technology guidance, road maps, principles, standards, and best practices.
Operational Management
Where necessary, re-engineer infrastructure support to ensure it aligns with business processes, tactical planning, and strategic vision.
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and makes the appropriate award.
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
Oversee provision of end-user services, including help desk and technical support services.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications with the organization’s senior leaders, department heads, and end users regarding pertinent IT activities.
Additional responsibilities as deemed necessary.
Qualifications:
Grade 12: Minimum 13 years of relevant work experience and a bachelor’s degree, or 11 years of relevant work experience and a master’s degree or 9 years of relevant work experience and a PhD. Degrees in computer science, information systems, or business administration with technology as a core component preferred.
Grade 13: Minimum 17 years of relevant work experience and a bachelor’s degree, or 15 years of relevant work experience and a master’s degree or 13 years of relevant work experience and a PhD. Degrees in computer science, information systems, or business administration with technology as a core component preferred.
Minimum of 10 years of experience managing and/or directing an IT operation.
Proven experience in IT infrastructure strategic planning and development, project management, and/or policy development.
Good understanding and technical knowledge of current network and client operating systems, hardware, protocols, and standards, such as Windows OS, cloud platforms like O365 and Azure, HP hardware common desktop productivity software solutions.
Experience with systems design and development from business requirements analysis through to day-to-day management.
Demonstrated experience in developing business processes, managing staff, budgeting, and/or overseeing business office operations.
Demonstrated ability to apply IT in solving business problems.
In-depth knowledge of applicable laws and regulations as they relate to IT.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Extensive experience working in a team-oriented, collaborative environment.
Excellent written, oral, and interpersonal communication skills.
Equivalent combination of education and experience will be considered.
Supervisory Requirements: Will supervise two Managers in IT.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
DAI is an employee-owned global development company. For over 40 years, we have worked on the frontlines of international development, tackling fundamental social and economic development problems caused by inefficient markets, ineffective governments, and instability. Currently, DAI is delivering results that matter in some 60 countries. Our integrated development solutions turn ideas into impact by bringing together fresh combinations of expertise and innovation across multiple disciplines—crisis mitigation and stability operations, democratic governance and public sector management, agriculture and agribusiness, private sector development and financial services, economics and trade, HIV/AIDS and disease control, water and natural resources management, and energy and climate change. Our clients include international development agencies, international lending institutions, private corporations and philanthropies, and national governments.
