E-Referral System Strengthening Consultant

Job Description

Job title E-Referral System Strengthening Consultant
Department Sales & Marketing
Based in Location Dar es Salaam, Tanzania
Reports to the Monitoring Advisor, Sexual and Reproductive Health with a dotted line to the Sales & Marketing director

Who we are

We are Population Services International (better known as “PSI”), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing through private sector strategies. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 60 countries.

The over 9,000 “PSI’ers” around the world are a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.

Most of our brands have dominant market shares that are the backbone for their health category

Check out www.psi.org for more information on our global programs.

Join us!

PSI Tanzania has recently rolled out an E-referral system to increase the overall effectiveness of the Inter Personal Communication process.

According to the latest demographic surveys, in Tanzania almost one-quarter of young married women & and one-third of sexually active unmarried women reported having an unmet need for family planning. In order to address this tremendous need, PSI uses interpersonal communication agents who are able to reach women in rural and other hard to reach areas to provide information and education. These agents provide referrals to family planning clinics to women interested in receiving a contraceptive method.

Evaluating the different steps leading to a completed referral cycle is critical to understanding the effectiveness of PSI interventions. The Interpersonal Communication Agent (IPC) management team continually seeks to build its analytical capacity with the objective of being Data savvy, interactive, responsive and solution-driven.

We are therefore looking for a Referral systems expert to help build the capacity of our IPC management team to mine, synthesis and utilize data to develop practical solutions that increase the overall effectiveness of the IPC program.

Sound like you? Read on.

Your contribution

Using data for decision making is a critical part of PSI’s work. The e-referral consultant will work with the team to define the current tracking system, strengthen the system, build the team’s capacity to do deeper data analysis and base decisions on data, and document lessons learned to promote replicability in other PSI programs. The e-Referral Consultant will build IPC team’s capacity in using digital technology and utilizing available data for robust evidence- supported actions. This person will lead the team to make quicker decisions and pivots and develop technologies (such as biometric solutions) to access hard-to-reach consumers, such as adolescents and non-phone users. This person will bring experience working with field-based referral programs and different technology platforms to inculcate a high-speed work environment.

Build IPC Management Team’s Capacity to Use Data for Decision Making

1. Strengthen the E-Referral system by managing the roll out of hypothesis testing & prototyping in the following key areas of focus: increasing number of redeemed referrals, increasing the conversion rate of redeemed referrals, shifting counselling-only redeemers to service uptake, shifting short-term method users to long term methods, increasing motivation and performance of IPC agents, decreasing cost per redeemed referral.

1. Manage the roll-out of the satisfied user module, tracking its success and implementing changes as necessary.

1. In collaboration with the PSI M&E team and IPC team, develop an E-referral data analysis and evaluation guide to standardize data use across projects, digging deeper into the available data than the current analysis does. This might include analysis of common times of successful referrals, profile of the average redeemer, average time between referral and redemption.

1. Provide on-job support and formal training to IPC team in analysing data, drawing conclusions and building consumer insights, developing guides and materials as necessary.

1. Develop solutions for accessing hard to reach consumers such as adolescents and non-phone users.

1. Work closely with the IPC management team and strengthen their capacity on e-referrals, data analysis and data use.

Data analysis, collection, and reporting

1. In collaboration with M&E team, manage external research study on referral strategies.
2. In collaboration with the Monitoring Advisor, sexual and reproductive health, Conduct analysis to identify strengths and weaknesses of current referral system
3. Lead the writing of the E-referral reports and story-telling, in coordination with the IPC team.
4. Generate IPC’s related biweekly and monthly reporting using DHIS 2 system and other data sources

Cross-team Collaboration

1. Maintain information exchange/collaboration with M&E team to ensure referral strengthening activities complement wider evidence strengthening approach
2. Lead knowledge transfer workshop with the M&E team at mid and end of assignment to ensure lessons learned are transferred to internal staff

Deliverables:

• E-referral data analysis and evaluation guide
• Evidence strengthening plans finalized for all identified staff
• Initial scoping report outlining the current referral system and recommendations for ways to strengthen it
• Final report and presentation outlining hypothesis tested, outcomes, and recommendations for increasing outreach and referral redemptions
• Knowledge transfer workshop conducted at mid and end of assignment

What are we looking for?

The basics

• You have a bachelor’s degree in health economics, design, business development, social sciences, computer science, statistics or other relevant field
• Project management skills
• Experience with field-based referral programs
• Experience using technology aided referrals
• Able to work independently and can hit the ground running
• You have at least four years of experience in analytics & project management
• You have passion and experience in building local skills and team development
• Data analysis skills and ability to use electronic data analysis platform, such as DHIS2
• Experience in using web based systems, a plus
• Ability to visualize data and presentation skills
• Knowledge and experience in using an HCD approach in the developing world is an asset
• You have experience working in public health, NGOs and/or the social sector (experience working with reproductive health/family planning projects as an advantage)
• Experience working with community based leaders

References will be required.

What would get us excited?

Capacity Builder: You have experience in building institution, local technical, management and leadership capacity

Collaborative manager. You are able to inspire a shared vision for the country staff. You have successfully helped your teams learn, grow, and thrive in their work.

A systems thinker. You are able to develop system-wide solutions, connecting several ideas into a larger and coherent solution. You can look at the big picture and understand the opportunities in the Tanzanian setting.

A strategist and an innovator. You are creative, innovative and a strategic thinker. You have a strong interest in private-sector approaches to development and a proven ability to produce results.

STATUS

This is a new role, and seen as a temporary, full time, six-month consultancy

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

The basics

• You have a bachelor’s degree in health economics, design, business development, social sciences, computer science, statistics or other relevant field
• Project management skills
• Experience with field-based referral programs
• Experience using technology aided referrals
• Able to work independently and can hit the ground running
• You have at least four years of experience in analytics & project management
• You have passion and experience in building local skills and team development
• Data analysis skills and ability to use electronic data analysis platform, such as DHIS2
• Experience in using web based systems, a plus
• Ability to visualize data and presentation skills
• Knowledge and experience in using an HCD approach in the developing world is an asset
• You have experience working in public health, NGOs and/or the social sector (experience working with reproductive health/family planning projects as an advantage)
• Experience working with community based leaders

References will be required.

What would get us excited?

Capacity Builder: You have experience in building institution, local technical, management and leadership capacity

Collaborative manager. You are able to inspire a shared vision for the country staff. You have successfully helped your teams learn, grow, and thrive in their work.

A systems thinker. You are able to develop system-wide solutions, connecting several ideas into a larger and coherent solution. You can look at the big picture and understand the opportunities in the Tanzanian setting.

A strategist and an innovator. You are creative, innovative and a strategic thinker. You have a strong interest in private-sector approaches to development and a proven ability to produce results.

STATUS

This is a new role, and seen as a temporary, full time, six-month consultancy

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

PI94662143

About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.