Job Description
Job Summary:
The EUC Administrator – End User Computing Service is responsible for managing the mobile devices, desktops and peripheral devices used to support access to and use of CRS business systems.
Roles and Key Responsibilities:
Provides oversight and guidance for management of CRS desktops, mobile, and peripheral devices:
- Develops standard configuration and documentation,
- Develops installation and configuration procedures,
- Implements system configuration changes, as requested,
- Develops maintenance procedures,
- Trains user support specialist and service desk technicians in operation and issue resolution,
- Provides installation and troubleshooting backup to user support specialists and service desk technicians,
- Responds failures and works with service providers to resolve discrepancies,
- Acts as the interface to technology providers providing software, tools, and services.
- Manages desktop/mobile/peripheral software environment including:
- Software inventory,
- Software license compliance,
- Software suitability within server and network environments
- Manages system access, security, and spam/anti-virus controls:
- Configure and manage security controls,
- Configure and manage security/software updates,
- Configure and manage spam/anti-virus software updates.
- Monitors desktop/mobile/peripheral device performance and supports system engineers in expanding and tuning operating platforms to meet CRS needs.
- Performs maintenance, backup and recovery tasks for desktop/mobile/peripheral device.
Basic Qualifications
- Bachelor’s degree in IT related field or equivalent experience.
- Minimum of 3 years experience in system configuration and administration.
Required Languages - Fluency in written and spoken English.
Knowledge, Skills and Abilities
- Ability to learn new technologies quickly.
- Ability to configure and administer desktops and servers.
- Ability to maintain system documentation.
- Team Player.
- Good interpersonal and communication skills.
- Schedule flexibility.
- Customer service focus essential.
- Interest in evolving technologies.
Preferred Qualifications
- Demonstrated proficiency in management of hardware technologies including desktop, laptop, mobile devices, printers and audio-visual equipment.
- Microsoft Certified Systems Engineer desirable.
- Microsoft Certified Systems Administrator desirable.
- Microsoft Certified Desktop Support Technician.
- Microsoft SharePoint experience desirable
- Microsoft Office Specialist Certification desirable.
- Mobile Device Management application (MD-Intune, AirWatch etc.) experience desirable
- Good grasp of network, mobile, desktop and server technologies in use.
- Good knowledge of backup and disaster/recovery systems.
- Good understanding of end user devices (laptop, desktop, mobile) management & security.
- ITIL Foundation certification desirable.
- Track record of good customer service.
- Track record of reliable and consistent performance.
- Can work independently
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Supervisory Responsibilities: None
Key Working Relationships:
* Internal: technical architects, system engineers, and service delivery staff.
Work Conditions/Environment Conditions
- Regularly required to sit at a desk; work at a computer; type.
- Occasionally lifts, carries, and /or moves objects weighing less than 25 pounds.
- Ability to make decisions which have significant impact on the department’s credibility, operations, and services.
- Occasional travel, less than 10%, is required.
NOTE: Applications will be accepted until this position is filled.
