Field Programs Director - LAC

Job Description

Requirements Overview

The Field Programs Director, Latin America & Caribbean (LAC) will report to the Field Programs Support Lead, working closely with the Field Operations Lead, the wider FPS team and Team Credence. The position will be responsible for coordinating and managing a range of FPS activities ensuring successful fulfilment of the HASC contract.

Position Description

The Field Programs Director LAC will be responsible for reviewing tasks and directly managing activities undertaken within FPS, ensuring effective and well-coordinated field operations that deliver on key objectives.

The Field Programs Director will:

· Report to the Field Programs Support Lead

· Manage and support Field Coordinator(s)

· Collaborate with other FPS Field Programs Director(s)

· Ensure that FPS services are meeting the highest levels of State Department and Team Credence satisfaction

· Complete FPS activities in a timely manner to ensure that Team Credence meets required deliverables

· Contribute to human resources processes, including recruitment and hiring

· Assist and empower FPS support personnel and monitoring personnel in designated countries

· Make continuous adjustments in response to feedback and performance measurements in order to improve FPS
performance

· Promote the security and safety of support team personnel

· Participate in planning for risk management and continuity of operations

· Communicate consistently and as appropriate with the FPS team, Team Credence and with State Department regarding administrative, programming and operational tasks and progress

· Prepare necessary reports, information and presentations needed for FPS constituencies

· Lead quality assurance functions within the FPS LAC team.

· Lead and contribute substantively to the FPS Technical Working Group.

· Manage GEG country administrative functions at the country levels.

· Provide support activities to assist the global GEG network and resources in being optimally ready to support Team Credence and the State Department at any time and for any potential crisis response requirement

· Facilitate recommendations, innovations and a culture of learning that continually improves the effectiveness of FPS operations

· Contribute on a regular basis to generating new solutions and ideas to the benefit of FPS

Position Qualifications

• Education and Experience: Bachelor’s Degree with 8 + years of relevant experience, or Master’s Degree with 6 + years of relevant experience , or High School Diploma with 12 + years of relevant experience
• 3 + years field based experience
• Fluent in Spanish
• Must be a US Citizen and be able to obtain and maintain a minimum of a USG-issued Secret-level Security Clearance for the duration of employment
• Exceptional attention to detail
• Excellent communications skills – written and verbal
• A commitment to humanitarian principles
• Proven ability to develop and contribute to a strong team
• A demonstrated high level of personal responsibility, self-motivation and leadership ability
• Demonstrated professional aptitude that includes, but is not limited to, being responsible, disciplined, adaptable, accountable, client-focused and having a strong work ethic
• “Can-Do” attitude and ability to overcome significant challenges by using problem-solving techniques, open-mindedness and adaptability
• Strong team, problem-solving and inter-personal skills
• Knowledge and proven ability in risk management, security and safety in complex environments
• Strong relationship builder and communicator with experience leading diverse teams and partnering with a wide range of stakeholders
• Proven respect of others regardless of age, gender, economic status, cultural background, nationality, religion, political affiliation, race or sexuality
• Values consistent with the GEG Way including integrity, honesty, courage, acting in an honorable manner and respect of all others
• Exceptional communication skills are essential and the ability to work effectively in other languages, specifically with Spanish language fluency, is highly desirable

Competencies/Performance Criteria

• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to organization policies and procedures
• Interpersonal Skills: Demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients, and other outside contacts
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization
• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work

Travel Frequency

The FieldPrograms Director completes periodic and emergency response field missions on an as needed basis. The exact number of field missions will be determined based on evolving FPS activities and requirements.

Working Conditions

This position is classified hybrid telework however the employee will be expected to be online and work normal Washington DC work hours working from Washington DC or other locations as needed. The position will adhere to security management directives and policies as prescribed by the office.

Benefits & Leave

As a full-time employee, the Field Programs Director will have access to Global Emergency Group’s full benefits package (information provided
separately).

About the Organization

Background

Team Credence, through the Humanitarian Assistance Support Contract (HASC), provides operational and administrative support to the State Department enabling United State Government (USG) humanitarian assistance. Global Emergency Group, Inc. (GEG) is the Field Programs Support (FPS) lead for Team
Credence and HASC. Founded in 2007, GEG supports Team Credence on the HASC through the provision of operational and monitoring support services to the State Department as it responds to crises around the world. GEG headquarters is near Winchester, Virginia with our global team based all over the world.

The Field Programs Director is responsible for coordinating and managing a range of Field Program Support activities ensuring successful fulfilment of the HASC contract.