Finance Operations Administrator

Job Description

Main Purpose of the Job:

• Ensure prompt and accurate recording of all transactions on donor accounts

• Perform reviews of receipts to ensure compliance with CAF’s KYC/AML guidelines

• Preparation and submission of Gift Aid claims and processing of receipts from HMRC

Job Responsibilities

• Deliver exceptional customer service by ensuring all receipts are applied to donors’ accounts in an accurate and timely manner. Understand fully the procedures for applying cheque, bank and card payments whilst keeping up to date with process changes

• Ability to review receipts in line with CAF’s AML/KYC guidelines for all products. Identify any payments which are not in line with history and referring to the relevant department for further investigation minimising any potential risks

• Perform transaction monitoring via a specific suite of reports, fully understanding the individual requirements for each process. Ability to use investigation skills to resolve anomalies

• Prepare and submit Gift Aid Claims to HMRC ensuring the quality of data has been checked and Gift Aid Declarations are up to date

• Reconcile and process Gift Aid receipts from HMRC

• Ability to answer clearly and concisely and within agreed SLA’s complex queries which are submitted by various departments within CAF

• Challenge current processes and procedures and actively contribute to improving working practices within the team

• Able to demonstrate time management and prioritisation to ensure daily tasks are completed in accordance with deadline and SLA’s, taking ownership of work items and overseeing their resolution

• Take responsibility for own personal development and training ensuring knowledge of all Finance Team processes is kept up to date

• Keep up to date with changes within CAF and undertake training in new processes and methods, showing an ability to adapt easily and acquire new knowledge in order to carry out BAU to a very high standard

• Ensure all paperwork is scanned/filed/saved correctly and in a timely manner and in line with GDPR regulations

• Deliver team’s work to agreed compliance framework and ensure that work processed is compliant with internal and external requirements

Person Specification

Experience

• Previous financial services experience
• Previous experience of processing bank account transactions, including direct debits and card transactions.
• Experience of performing reconciliations to identify unprocessed transactions
• Experience of claiming and processing Gift Aid
• Experience in answering complex queries with ability to problem solve and offer solutions
• Experience in producing detailed Process Notes

Qualifications

Good standard of education, including grade B for GCSE Maths and grade C for GCSE English

Specialist Skills/Ability/Knowledge

Knowledge of AML regulations

Communication

Able to share knowledge, articulate problems and issues

Able to communicate effectively by telephone and in writing

Personal Qualities

• Drive to ensure excellent customer service
• Team player, willingness to help and contribute
• Able to show initiative
• Demonstrates a positive attitude and ability to motivate self
• Good organisational skills
• Pro-active and adaptable to change
• Excellent time management Analytical

Special Conditions

Flexibility with hours

Closing date for applications is 2nd November 2022.