Human-Centered Design Consultant

Job Description

Job title Human-Centered Design Consultant

Department Sales & Marketing

Based in Location Dar es Salaam

Reports to the Technical Advisor, Innovation

Who we are

We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.

Join us!

Our Sales & Marketing Department has a newly established Innovation Team, which supports a range of projects using new and innovative techniques such as total market approach, social franchising, e-referral and human-centered design. The team has undergone training and practice in human-centered design, but still building our skills and our team. Our team aims to be creative, makers & doers, risk-taking, empathetic, open-minded, optimistic and iterative. We look to support our marketing department through new solutions and an energizing approach.

We are looking for Human-Centered Design (HCD) expert to help build the capacity of our Innovation Team in HCD and drive forward the prototyping phase of Adolescents 360 (A360), a program focused on improving reproductive health outcomes for adolescent girls in Tanzania through a developmentally informed HCD process. The HCD Consultant will be responsible for maintaining the speed of the prototyping process and training the Innovation Team through both formal theories and practical application.

The HCD consultant will be entering the program at a point when design research and synthesis have been completed, and early-stage prototypes have been developed. The consultant will be responsible for leading the team through the prototype phase, resulting in fully-formed prototypes ready for piloting by October 2016.

Sound like you? Read on.

Your contribution

You will be responsible for the development of human-centered design skills, team development and preparing our prototypes for pilot stage. You will work with the Innovation Technical Advisor and Adolescents 360 Country Lead to push forward the prototyping process, with the goal of having an intervention ready for pilot by October 2016.

Build Innovation Team Capacity

• Train Innovation team on HCD through formal training and concepts
• Build team’s capacity in design research and in identifying and articulating insights as compared to observations, facts and data
• Lead Innovation team through hands-on practice implementing HCD through prototyping of A360 ideas
• Promote creativity and open ideas through team assignments, team makeup and other relevant team building and development strategies
• Onboard and train new Innovation team members and other relevant PSI staff

Lead Adolescents 360 Prototyping development to prepare for pilot

• Manage the creative design process of A360 prototype ideas
• Implement flexible program monitoring and evaluation systems appropriate for the level of prototype
• Help prepare internal, regional and donor sharing documents and reports on the program’s process

Develop pool of local “makers”

• Identify local craftspeople and creative talent to create a pool of makers that can be called on when needed
• Basic initiation/training of local makers on the HCD process, priming them for the teams’ work flow and process

Co-lead Key Stakeholder Program Visit

• Co-develop and co-lead a visit from key internal and external stakeholders
• Design the program and objectives for the week
• Co-facilitate the learning process and HCD process
• Build participants understanding of and skills in HCD

What are we looking for?

The basics

• You have a bachelors degree in design, public health, business development, social sciences or relevant field
• You have at least four years of experience in human-centered design
• You have passion and experience in building local skills and team development
• You have worked using an HCD approach in the developing world
• You have experience working in public health, NGOs and/or the social sector
• You have led teams of other designers in a human centered design process
• References will be required.

What would get us excited?

Capacity Builder: You have experience in building institution, local technical, management and leadership capacity.

Collaborative manager. You are able to inspire a shared vision for the country staff. You have successfully helped your teams learn, grow, and thrive in their work.

A systems thinker. You are able to develop system-wide solutions, connecting several ideas into a larger and coherent solution. You can look at the big picture and understand the opportunities in the Tanzanian setting.

A strategist and an innovator. You are creative, innovative and a strategic thinker. You have a strong interest in private-sector approaches to development and a proven ability to produce results.

STATUS

• Consultant

PLEASE SEND COVER LETTERS AND CVS TO: recruitment@psi.tz.org

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

What are we looking for?

The basics

• You have a bachelors degree in design, public health, business development, social sciences or relevant field
• You have at least four years of experience in human-centered design
• You have passion and experience in building local skills and team development
• You have worked using an HCD approach in the developing world
• You have experience working in public health, NGOs and/or the social sector
• You have led teams of other designers in a human centered design process
• References will be required.

What would get us excited?

Capacity Builder: You have experience in building institution, local technical, management and leadership capacity.

Collaborative manager. You are able to inspire a shared vision for the country staff. You have successfully helped your teams learn, grow, and thrive in their work.

A systems thinker. You are able to develop system-wide solutions, connecting several ideas into a larger and coherent solution. You can look at the big picture and understand the opportunities in the Tanzanian setting.

A strategist and an innovator. You are creative, innovative and a strategic thinker. You have a strong interest in private-sector approaches to development and a proven ability to produce results.

STATUS

• Consultant

PLEASE SEND COVER LETTERS AND CVS TO: recruitment@psi.tz.org

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

PI95016697

About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.