Human Centered Design Technical Advisor, Mozambique

Job Description

Job title Human Centered Design Technical Advisor

Department PSI/Mozambique

Based in Maputo, Mozambique

Reports to the Marketing Director

Who we are

We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job.

Join us!

The Human Centered Design Technical Advisor (HCD TA), working under direct supervision of the Marketing Director with close collaboration with Project Managers throughout the organization. The HCD TA will be responsible for anchoring our product, service, and communications in user insights refined through ideation and prototyping that are can be implemented to deliver health impact. He/She will play a key role in ensuring that all PSI staff have are increasingly exposed and master HCD tools and processes to ensure users are kept at the center of our organizational processes. With an eye towards continuous innovation and improvement, HCD TA will engage across PSI’s programming to apply the user perspective and foster open thinking, while driving innovation and fresh thinking.

Sound like you? Read on.

Your contribution

Strategic leadership role:

• Provide strategic leadership on human centered thinking with attention to user insights and developing these ideas through ideation and prototyping;
• Ensuring are HCD processes are prioritized in line with PSI Mozambique Strategic Objectives and can be accomplished in an efficient manner;
• Design and oversee HCD work streams to uncover relevant consumer insights and a transfer of skills throughout the organization;

Engagement Design, Development and Implementation:

• Define research objectives, identify users, influencers and stakeholders, designing tools and methods to engage them to uncover and collect insights;
• Discover actionable recommendation based on the user insights, national health context, PSI strategic outlook, and program context.
• Lead the ideation and prototyping process to uncover and further distill insights and to design opportunities
• Develop compelling ways to communicate these insights and opportunities to a group of diverse stakeholders

Team & Organizational Development

• Refine processes, methods, and tools on an ongoing basis to strengthen PSI’s and our partner internal capacity to apply HCD capacity over time.
• Design and conduct internal trainings for PSI and partner staff;
• Provide ongoing coaching and mentorship to PSI staff;

Advocacy and Communications

• Communicate HCD insights and process with government, donors and PSI partners to advocate for an increased use of and confidence in on human centered approaches.
• Present insights at national and international meetings, conferences and programmatic reviews.

What are we looking for?

The basics

• Strong qualitative and analytical abilities with a passion for improving user experience

• 3-5 years of leading and applying human centered design/user experience techniques, preferably within Mozambique or Africa.

• Demonstrated ability to lead diverse teams while inspiring and mentoring them to explore new perspectives
• Strong communicator, verbally and visually, that can simplify complex ideas into compelling summaries.

What would get us excited?

Drive change and innovations: Act with urgency for continuous improvement and with a bias towards action; promote development of breakthrough solutions; embrace and advocate innovations that improve results; aggressively promotes the need for breakthrough improvements.

Develop others: Give people challenging assignments to develop their capabilities; provide timely coaching, instruction and feedback, create an environment where failure is seen as an opportunity to learn. Coaches others and helps them develop their knowledge and skills; give people authority to make decisions

Understand Users Perspective: See PSI from the user point of view; understand the health market, who the market is failing, and why it is failing them. understand current donor strategy and where it is likely to lead in the future. invests time to understand the donor’s priorities, procedures, and systems; Knows donor strategic plans and how they will impact PSI

Communicate and Share Information: Share information people need to inspire decisions; keep people informed about all issues that may affect them; Communicates clearly, concisely and to the point; Keeps people informed on a timely basis of change, key events and decisions that may affect them

Acting with Long Term Perspective: Take actions today to build a strong foundation for future success, identify and take advantage of emerging opportunities, keep PSI’s long-term goals in mind when addressing short-term issues and problems.

STATUS

• Exempt
• Level 6

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

PI96888869

About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.