ICT Advisor

Job Description

Job Title: ICT Advisor

Department/Location: Global Health

Reports To: Knowledge Management Director, Ebola Pillar II MEL, or designee

Type: Consultancy

Overview:

Pillar II Ebola MEL Activity Description: USAID’s Ebola Pillar II efforts - mitigating second-order impacts including blunting the economic, social and political consequences in the region – has four sub-components: 1) food security; 2) recovery of health systems and non-Ebola emergency health services, 3) governance and economic crisis mitigation (GECM), and 4) innovation, technology and partnership. These four components, listed in the USAID Africa Bureau’s M&E Framework for Pillar II, include mutually supportive interventions in six sectors or thematic areas: agriculture and food security; health services and systems; education; governance; economic crisis mitigation; and information, communication and technology. IBTCI’s Pillar II Monitoring, Evaluation, and Learning (MEL) contract supports these efforts by providing evaluations, routine monitoring, data quality assurance, and improved knowledge management (KM) and learning.

Essential Duties/Tasks and Responsibilities:

The ICT Advisor will collaborate with the KM Director, COP and the M&E Director as well as the consultants, clients, mission-based staff, to conduct an ICT and KM assessment of USAID/AFR Bureau and the three countries missions that we support – Guinea, Sierra Leone and Liberia. In addition to the ICT and KM assessment and support, we would like this candidate to act as a point of contact in the planning process to the Liberia mission in conducting a learning conference scheduled for early 2018. IBTCI would like a consultant who is highly knowledgeable of the Ebola Pillar II project context and has high quality experience and knowledge about ICT systems, KM, and Learning. The consultant will be a member of an overall Planning Committee (for three countries) as well as a point of contact for Liberia, and be expected to participate in the conference calls and support the IBTCI KM Director.

Tasks include:

• Review current KM Assessment conducted in December 2016, as well as other resources to better understand the current needs of the Washington-based client and (3) mission-based clients.
• KM Assessment Phase II: Assess ICT-specific knowledge management needs, develop strategies to meet those needs, and support the KM Director in obtaining the required resources and ensure access by the missions’ staff and management.
• Consultation with USAID/AFR on the support and improvement of their existing KM system.
• Building ICT Capacity on the KM Systems or resources put in place through trainings, workshops, and/or learning events in Guinea and Sierra Leone, This would involve assessing training needs, developing training or workshop materials, conducting training/workshops and presentations, and writing training/workshop/learning event reports.

Required Knowledge, Skills and Abilities:

• High level of experience with web platforms and systems including Drupal, MS Excel, and Google applications, electronic communications, social media, and knowledge management principles
• High level of knowledge about information communication technology, specializing in the development, installation, and service of these hardware and software systems
• Experience working with USAID and USAID Missions
• Strong technical report writing skills
• Problem solver and results oriented
• Able to work well under pressure and to meet tight deadlines
• Ability to prioritize tasks in a fast-paced and changing environment

Minimum Requirements:

• Minimum 10-15 years’ experience in information communication technology, and knowledge management, learning and communications.
• Minimum of five years’ experience conducting trainings on ICT
• Experience conducting ICT assessments to ascertain KM system needs for USAID clients, in particular USAID missions
• Experience designing and developing KM Systems for USAID clients, and in particular missions.
• Familiarity with USAID IT protocols, guidance and policies

Education: Master’s degree or equivalent in communications or social sciences; emphasis on ICT aspect of international development, communications, knowledge management, international development, or related fields.

Supervisory Responsibility: N/A

Travel: Travel to USAID/Sierra Leone and USAID/Guinea to conduct on-site training of the KM System to their staff.

IBTCI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws. We prohibit and do not tolerate any form of discrimination or harassment.

About the Organization

International Business & Technical Consultants, Inc. (IBTCI), a U.S. based international development consulting company established in 1987, has worked in over 100 countries and implemented nearly 300 projects. IBTCI serves government agencies, private sector companies and several donor agencies. IBTCI specializes in Monitoring & Evaluation (M&E), Research and Learning across many sectors including, but not limited to, conflict and crisis, democracy and governance, agriculture and food security, economic growth, education, environment, global health and humanitarian assistance.