ICT Assistant

Job Description

OBJECTIVES OF THE PROGRAMME
Country Management Support Units (CSUs) have been established in the organisational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.

DESCRIPTION OF DUTIES
Installation,Administration and MaintenanceAssist in the installation and maintenance of all ICT hardware andsoftware; according to AFRO ICT standard.Assist in ensuring uninterrupted and effective ICT services to the office.Assist in maintain, trouble shoot and repair ICT equipment.Assist in performing daily server backup of data files;Maintain inventory of ICT equipment and software;Administer software and updates;User and Administrative SupportProvide in-house training/assistance to staff on usage of informatics equipment(computers accessories) programs (software);Assist in the design and implementation of database applications andother computer programmes;AssetsEnsure accuracy of entries by checking information registered in theCSU Fixed Assets Register; Administer the sale of Assets that are no longer in use in accordancewith the approval of the WR. Supervise periodic physical verification (at least once every biennium)of all WHO Assets and reconcile them against the Fixed Asset register.Prepare discrepancies report for management control and financial decision purposes (items not recorded, not found or disposed off).Coordinate the transfer of assets from person-to-person or unit-to-unitand ensure that this is reflected in thecentral fixed assetsSupervise the process of disposal of obsolete assets and ensure thatassets are disposed off in the best interest of the Organization and those records are updated in the FixedAsset Register.Perform other duties as required by immediatesupervisor and WR.

REQUIRED QUALIFICATIONS

Education
Essential: Completion of secondary education; preferably supplemented by technical or university courses in computer or information technology systems.
Desirable: Diploma in ComputerScience, telecommunications or related area would be an asset.

Experience
Essential: At least 5 years of progressive experience in administration of information and telecommunications technologies infrastructure with some years of responsibility work in LANmanagement.
Desirable: Experience in theintegrating Voice and Data Communications field: LAN design, maintenance andtroubleshooting roster configuration, IP address schemes, internet/tunneling.

Skills
Work requires very good knowledge of LAN andTCP/IP networking and other internet based protocols, Windows 10 Professional,Windows 2008/2012 Server, Microsoft Active Directory; Good knowledge of E-mail system’sadministration (Exchange Server 2010 and Microsoft Office365); Good knowledge of computer security including firewall and Virus protection; Good knowledgeof Data backup and Disaster Recovery procedures (Veritas Backup Exec is the software used); Good knowledge of Database programming with visual Basic; Good knowledge of the Administration of telecommunication systems including Cisco Unified Communications Manager (CallManager) ; Ability to analyze andtroubleshoot problems; Demonstrated ability to identify and solve technical problems in difficult circumstances. ability to write technical documents.

WHO Competencies
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Moving forward in a changing environment

Use of Language Skills
Essential: Expert knowledge of English.
Desirable:

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ . Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.