ICT Officer

Job Description

Employment Opportunity

The ICT team’s overall goal is to work in partnership with the CGIAR Centers to deliver an integrated, efficient, and secure working environment where information is readily available to help advance CGIAR research. The role of ICT Officer offers a fantastic opportunity to contribute to this goal and make a positive impact by supporting the use of technology in the CGIAR System Organization, enabling the delivery of effective and secure IT systems and contributing to development and implementation of IT standards and policies.

Responsibilities

The ICT Officer designs ICT operations, service delivery, architecture and information security; playing a key role within the CGIAR System Organization to support delivery of the ICT strategy by contributing to 4 strategic pillars:

• Efficiency and Operational Excellence
• Risk Management & Information Security
• Data Management & Analytics
• Collaboration & Knowledge Management

Specific duties include:

• Manage the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.
• Propose design improvements to the Organization’s ICT architecture and work with the ICT Business Partner to integrate requirements into the ICT strategic framework.
• Support and contribute to IT-related tasks or projects through the implementation of appropriate technologies and solutions.
• Support the CGIAR ICT Community of Practice to leverage collaborative IT services and infrastructure across the System.
• Act as the principal administrator and ensure the maintenance of the Organization’s systems, including: general computer support; software installations; license management; server set up and management; database administration; network, printers, audio/video conferencing and mobile phone support; deployment of equipment; management of inventories; disaster recovery; and periodic security vulnerability assessments.
• Manage support services for the Organization’s IT systems, platforms, and products; including management of IT support technician(s), communicating job expectations, and appraising performance as appropriate.
• Provide user training on common business applications and use of systems.
• Develop and update IT processes and procedures, and ensure they are properly documented.
• Support the procurement process for IT equipment and services.
• Undertake such other duties as may be requested by the ICT Business Partner to support delivery of the ICT strategy and the Organization’s business plan.

Education and Experience

Degree in Computer Science or equivalent.

Minimum of 5 years’ experience in a technical IT role, preferably in an international environment.

Excellent technical knowledge of and experience with a variety of technologies, including Microsoft Active Directory, Microsoft and Linux server technologies, Microsoft Office 365 and Exchange, cloud-based storage systems, Windows OS, MS Office suites, Citrix and PowerShell.

Key Competencies / Personal Traits

• Good written and oral communication skills in English (knowledge of intermediate French is a plus).
• Excellent interpersonal skills with the ability to convey information clearly to users and grasp perceived difficulties.
• Excellent diagnostic skills and ability to exercise good judgment in the resolution of problems.
• Ability to multi-task and prioritize to meet deadlines.
• Ability to learn on the fly and stay up to date with the latest technology.
• Reliability, integrity, and confidentiality.
• Customer-centric mindset with a high degree of both pro-activity and responsiveness.

Applications

Please send your application letter and CV in English and as separate attachments to SMO-HR@cgiar.org; ensuring that neither document contains your marital status, age, or photograph.

Closing Date for Applications: 24 June 2018

Note: All received applications will be acknowledged, however, only shortlisted applicants will be contacted. Applications received after the closing date for applications will not be considered.

Terms and Conditions

The selected candidate will be employed by the CGIAR System Organization. Appointments are typically for a fixed term of 3 years, with a possibility of renewal subject to the Organization’s needs and funding.

The CGIAR System Organization is an equal opportunity employer and offers competitive compensation with a favorable taxation arrangement, and comprehensive employee benefits comprising extensive insurance coverage, a retirement plan and relocation support where applicable.

About the Organization

Who We Are

CGIAR is a global research partnership for a food-secure future. CGIAR science is dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources and ecosystem services. Its research is carried out by 15 CGIAR Centers in close collaboration with hundreds of partners, including national and regional research institutes, civil society organizations, academia, development organizations, and the private sector. These 15 Centers have close to 10,000 staff based in over 50 countries.

The CGIAR System Organization, which is an international organization headquartered in Montpellier, France, provides governance to the CGIAR System in collaboration with the System Council and has about 40 staff. The Organization is committed to cultivating a work environment that reflects teamwork, gender equality, and respect for diversity. We endeavor to foster a multi-cultural environment that is free of any form of harassment and discrimination; and that embraces and values individuals regardless of age, ethnicity, race, gender, national or social origin, marital status or any other form of personal identity.

Please find more information about CGIAR at www.cgiar.org.