Individual Consultant: Consultant as User Research Analyst (Jakarta Based)

Job Description

Program Overview

WRI Indonesia is an independent research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. At WRI Indonesia, we aim to bring innovations in research and business approaches to create the enabling conditions for Indonesia to achieve robust economic growth while respecting environmental and social values. We seek to contribute to the accomplishment of ambitious sustainable development goals through working with leaders in public and private sectors, as well as collaborating with civil society organizations, in turning big ideas into action.

The organization collaborates with local and international stakeholders to foster innovations in agriculture, forestry, land use, energy, and urban planning. By integrating data-driven insights with grassroots partnerships, WRI Indonesia empowers communities and decision-makers to implement scalable and impactful solutions.

WRI Indonesia’s projects span diverse geographies, emphasizing the importance of participatory approaches in conservation and development. This ensures inclusivity in policy development and project implementation, particularly focusing on marginalized communities and indigenous groups.

At the heart of WRI Indonesia’s operations is a commitment to cutting-edge technology and research. The organization employs advanced tools and platforms to monitor, analyze, and communicate critical environmental data, aiding in informed decision-making processes.

Data Lab Indonesia

The Data Lab Unit aims to establish a leading hub for open-source data, code, and visualizations, fostering data democratization and collaboration among NGOs and development partners. By addressing critical challenges such as unsustainable data platform management strategies, technical inconsistencies, and high employee turnover, the unit will ensure the long-term sustainability and impact of WRI Indonesia’s platforms. This initiative transforms grant-dependent outputs into powerful tools for driving positive change in climate resilience, social equity, and nature conservation across Indonesia and Southeast Asia. Aligning with WRI’s strategy, the Data Lab Unit promotes systemic, data-driven solutions, transitioning WRI’s approach from isolated project delivery to broader systems change while enhancing institutional capabilities and addressing financial sustainability gaps to create scalable, impactful initiatives.

Job Highlight

The User Research Analyst will support WRI Indonesia in ensuring that the enhancement of SIINas, a digital platform managed by the Ministry of Industry for private sector emissions reporting, is grounded in user-centered design and responsive to stakeholder needs. Reporting to the Engagement and Research Analyst, the User Research Analyst will work closely with a dedicated team, including a UI/UX Designer, emission analyst, and product specialist. These collaborators will provide essential support, fostering a culture of teamwork and innovation.

A key focus of this role involves conducting user research and usability testing to guide the development of SIINas, identifying user pain points, validating product features, and ensuring that the platform is intuitive, accessible, and aligned with regulatory goals. The analyst will engage with both government stakeholders and private sector users to gather insights that will directly shape the product roadmap.

Based in Jakarta with office-flex working arrangement with travel requirement as needed to project sites or partner locations. The User Research Analyst will be instrumental in creating user-centered tools and platforms that reflect WRI Indonesia’s commitment to impactful environmental solutions. Through this role, the individual will ensure the development and maintenance of high-quality products that align with user needs and organizational goals.

In support of WRI’s DEI commitment, you are responsible for actively participating in these collaborative efforts by integrating equity into your work, our workplace, and the organizational culture.

What You Will Do

User Research & Insight Development (70%)

• In coordination with the team, planned and executed user research activities to support the enhancement of SIINas, the Ministry of Industry’s platform for private sector emissions reporting.
• Identify and engage key user groups, such as industry representatives and government officials to understand their workflows, challenges, and expectations in using SIINas.
• Design and conduct various research methods including in-depth interviews, focus group discussions, online surveys, and contextual inquiries.
• Facilitate usability testing on existing and new SIINas features to evaluate user interactions, uncover pain points, and validate product assumptions.
• Analyze and synthesize qualitative and quantitative data into clear, actionable insights that inform design and product development decisions.
• Develop research deliverables such as user persons, journey maps, ecosystem maps, and research reports to guide the product team.
• Advocate for user-centered approaches throughout the SIINas development lifecycle by regularly presenting findings to designers, developers, and project stakeholders.

Project Support & Documentation (20%)

• Work closely with the line manager to align research activities with the product roadmap and development sprints.
• Assist in planning and prioritizing the research backlog in coordination with cross-functional teams.
• Maintain clear documentation of research objectives, methodologies, results, and recommendations to ensure traceability and knowledge sharing.
• Ensure feedback loops are closed by tracking how research insights are integrated into product decisions and providing follow-up assessments as needed.

Stakeholder Engagement & Capacity Building (10%)

• Support outreach efforts to engage SIINas users and stakeholders during research phases, ensuring ethical and inclusive participation.
• Participate in organizing and delivering capacity-building sessions (e.g., training or feedback workshops) with industry stakeholders and government partners to validate findings and co-create solutions.

What You Will Need

Required Qualifications:

• Bachelor’s degree in psychology, sociology, anthropology, human-computer interaction, design research, or a related field.
• Minimum of 3 years of relevant professional experience in user research, UX research, or design research.
• Proven expertise in user research methods, usability testing, and data synthesis for decision-making.
• Familiarity with research and analysis tools such as Dovetail, Optimal Workshop, Google Forms, Microsoft Excel, or other qualitative analysis platforms.
• Strong analytical skills with the ability to translate user research insights into actionable recommendations for design and product teams.
• Excellent verbal and written communication skills, with the ability to present research findings to diverse stakeholders clearly and effectively.
• Proven ability to work collaboratively with cross-functional teams including product managers, designers, and engineers.
• Experience managing multiple research projects with tight deadlines in a dynamic, fast-paced environment.
• A problem-solving mindset with a strong focus on human-centered and evidence-based approaches.

Preferred Qualifications:

• Familiarity with collaborative tools such as Miro or FigJam for facilitating user workshops, brainstorming sessions, or affinity mapping.
• Certification in design thinking, user research, or UX methodologies is preferred.
• Basic understanding of web and mobile usability principles, including responsive design and accessibility standards.
• Understanding of data visualization principles and how they support communication in environmental or social impact platforms.
• Familiarity with Agile development practices and tools such as Asana, JIRA, or Trello for tracking research and sprint activities.

Duration

This position is expected to start immediately for a contract period up to 31 October 2025.

Deliverables

• Conduct targeted user research studies involving SIINas end-users (e.g., industry actors, government staff) to identify behaviour’s, needs, and systemic pain points.
• Develop comprehensive user research reports that synthesize both qualitative insights (e.g., interviews) and quantitative findings (e.g., survey data), aligned with SIINas feature improvement goals.
• Conduct user segmentation and stakeholder mapping to guide focused research strategies across different types of SIINas users.

Terms of Payment

Daily rate-based consultant with a maximum of 18 (eighteen) working days per month.

Contract Arrangement

Individual consultancy contract (Part-time, limited term)

What we offer

• Consultant rate that is commensurate with experience and skills
• Travel insurance for both domestic and international for any travel duty as assigned by WRI Indonesia
• Access to the WRI global network
• A workplace that strives to put diversity and inclusion at the heart of our work

Must have authorization to work in Indonesia to be eligible for this position.

Final candidates might be required to take a writing test and to produce two writing samples when needed.

How to apply: In order to be formally considered, please submit an updated resume and cover letter through WRI career portal .

Application close: 1700 (DKI Jakarta local time), 11 August 2025. We will close the advert earlier when the best candidates are identified at earlier dates.

This is a locally engaged position; Indonesian nationals are encouraged to apply.