Individual Consultant: Expert for Human Resources Management System

  • Mid-level, Short-term contract assignment
  • Posted on 9 July 2020
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Job Description

Providing Assessment of Human Resources Management System Consultancy

Company Overview:

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people’s lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role:

The goal of the USAID’s Future Growth Initiative (FGI) is to increase employment and jobs through increased private productivity and competitiveness. The theory of change is: “For the number of jobs to increase, businesses must grow; and for businesses to grow, constraints preventing growth must be removed.” Work performed under the E4 IDIQ is divided into three components:

  • Component 1: Enterprises – Fostering Competitive Industries
  • Component 2: Employment – Developing a Capable Workforce and Entrepreneurship
  • Component 3: Enabling Environments – Creating Conditions for Jobs and Investment

FGI will increase the competitiveness of high-growth industries to provide jobs and incomes for Central Asia’s growing workforce, propelling the region toward self-reliance. FGI will transform market systems in ways that help high-potential firms and sectors grow, foster market linkages to match demand for workforce skills with training offered to youth and women, link entrepreneurs to high-growth markets, and build more business- and worker-friendly policy environments and institutions to sustain private sector–driven growth.

A local company in Kazakhstan approached FGI with the request to assist in strengthening its HRM System. This is in line with FGI’s vision to work with anchor firms in Central Asian region to create and improve jobs. FGI intends to provide support to the company in this area and seeks to engage a Consultant to strengthen the company’s existing HR practices to effectively manage 4,500 employees.

The Company has demonstrated rapid growth for the past five years. However, with growth came certain inefficiencies including the increasing gap between employees’ performance and the company’s strategic objectives. The company has already been using some HR technologies, such as Recruitment, Selection and Adaptation, some elements of Internal Training, and Labor rationing. However, it has lack of experience in using these HR technologies to the fullest capabilities.

Also, there is an urgent need to develop additional important HRM components like Knowledge Management, Talent Development, Motivation System, etc., to build employee trust and establish a healthy work culture. If successfully implemented, all of that overtime will give them an edge over its competition.

The Project:
The goal of this project is to acquire, retain, and grow motivated, and highly qualified personnel capable of fulfilling the Company’s strategic objectives. This will need to be achieved by:

  • Enhancing learning and development of both managers and all other employees through the creation of a centralized training system;
  • Introducing regular assessments of professional results of each employee and link it with motivation and compensation system including the development of KPIs for each employee;
  • Creating a single software platform for the Company, that will automate HR business processes. The top management will use the platform for strategic management and planning. Employees will have access to some relevant features of the software to set up their goals and monitor their performances;
  • Involving the HR department in the annual budgeting for the purpose of planning social insurance and other assistance funds for workers’ compensation and benefits;
  • Providing personnel with safe and comfortable conditions for the performance of their duties;
  • Establishing a healthy and friendly work culture, that further translates into better productivity among employees of the organization.

The Project implementation:
At the initial stage, this activity will be piloted in one division of the Company, with a staff of 450 people. Then, upon learning from the pilot implementation, the Company will roll out the model throughout the Holding. The pilot will be carried out in two stages. Also, the Company will conduct an employee satisfaction survey at the kickoff of this activity.

The first stage will start with a diagnostic study of the HR system in the selected division carried out by the Consultant. The Consultant will study existing HR processes and compare them with the best international practices. The Consultant will interview management and key personnel to understand how the HRM system works and what it lacks.

The Consultant will carefully analyze the findings and summarize them in a report with a list of recommendations on the HRM improvement, and then continue with practical assistance in the implementation of the recommendations. In addition, the outcome of the first stage will also include recommendations on use of software or platform, which would permit keeping records for each employee (for example, their bio-data, qualifications, career plan, professional development, a professional competency model (KPIs), etc.), to be used by both staff and managers.

After the pilot stage is completed, the Consultant should analyze, eliminate errors, deficiencies and prepare the Company to deploy a new HRM system throughout the Company.

An indicator of the success of this Project will be improved satisfaction of the Company’s employees, a drop in staff turnover and an increase in the productivity of employees, all of which together will lead to improved jobs in the Company.

Primary Duties and Responsibilities:

Review the existing HRM System

  • Hold interviews with the management and key personnel
  • Identify gaps and suggest recommendations to fill the gaps of the existing HRM System
  • Prepare the diagnostic study and present it to FGI and the management of the Company
  • Prepare an expert opinion on use of software products for effective work of the HRM System
  • Assist in implementation of the pilot project in the selected division of the Company
  • Analyze errors and deficiencies of the pilot stage and prepare the Company for rollout stage within all divisions

Level of efforts

  • It is expected that STC will contribute up to 30 days for this assignment.

Required Qualifications

  • Degree in relevant discipline (business, administration, finance, etc.)
  • At least 7 years of experience working in HRM areas
  • Demonstrated skills and understanding of the software solutions in HRM
  • Excellent analytical skills
  • Ability to work under pressure and meet hard deadlines
  • Creativity, agility and team spirit
  • Excellent communication skills
  • Fluent in Russian, English is desired

About the Organization

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

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