Information and Communication Technology (ICT) Officer (Fixed-Term)

Job Description

OBJECTIVES OF THE PROGRAMME

Country Administrative Support Units (CSUs) have been established in the organizational structure to assist managers and staff in fully discharging their responsibilities in the Global Management Information System (GSM) environment and to ensure compliance with institutional policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an enterprise resource planning (ERP) system.

PURPOSE OF THE POSITION

The objective of this position is to provide information and communication technology services to the WHO country office.

DESCRIPTION OF DUTIES

• Lead and manage information technology infrastructure projects and services in the country office and advise/brief the WHO Representative accordingly.
• Provide end-user IT support and ensuring service requests/incidents recorded and are attended to in a timely manner.
• Maintain the IT assets inventory and provides quarterly reports (hardware, software and licenses).
• Responsible for the installation, maintenance, configuration, administration, and reliable operation of the LAN/WAN network infrastructure in compliance with WHO standards.
• Responsible for the installation, maintenance, configuration, administration, and reliable operation of managed workstation environment, servers, and data storage areas within the country.
• Monitor server hardware and communications infrastructure performance, including VSAT, Internet links and services and telephony systems and ensure capacity planning.
• Install and support the information collaborative tools and online video conferencing platforms.
• Implement and ensure appropriate processes for data protection, backup, disaster recovery, and failover procedures are in place.
• Responsible for security/cybersecurity processes and procedures and ensure prompt remediation of discovered threats and vulnerabilities.
• Provide internal training to end-user on the use of computer hardware, software and IT related services/tools.
• Develop and maintain appropriate documentation and policies related to end-user support and the infrastructure.
• Contribute to the preparations of budgets, work programs, and spending plans related to information and communications technology.
• Collaborate with IT colleagues in the WHO Regional Office, Country Offices, WHO HQ and UN Agencies on IT projects and services as and when necessary.
• Perform other duties as required

REQUIRED QUALIFICATIONS

Education

Essential

University degree or equivalent training and/or experience, in Computer Science, Electrical Engineering or any other related field.

Desirable

PRINCE2, ITIL, Microsoft and CISCO Certifications will be an asset.

Experience

Essential

At least 1 year work experience in the implementation, administration, and maintenance of workstations, servers and network infrastructure, end-user support and project management.

Languages:

Essential: Excellent knowledge of the English.

Desirable: Knowledge of French or other UN language.

Functional Knowledge and Skills

• Strong knowledge in LAN/WAN architecture, configuration, and administration.

• Practical knowledge and administration of server and workstation operating systems, active directory, and associated components, end-point detection and response systems, backup software applications.

• Practical knowledge and understanding of server virtualization

• Practical knowledge and understanding of CISCO switches, routers, active devices, and software.

• Knowledge in implementation and managing IT security/cybersecurity systems and tools.

• Good analytical and problem-solving skills, intuitive with a high sense of responsibility towards achieving results in a timely manner.

• Demonstrated ability to write technical documentation and use various project management methodologies

• Ability to work well in a team setting and under pressure.

WHO Competencies

1. Communicating in a credible and effective way
2. Producing results
3. Moving forward in a changing environment
4. Fostering integration and teamwork

Other Skills (e.g. IT)

• Very good knowledge of enterprise resource planning systems and processes.

• Strong computer skills in office applications, including Excel, Power Point and Word.

Closing Date: Nov 14, 2022, 6:59:00 AM