Information Technology (IT) System Administrator

Job Description

Role Purpose: Maintanence of the technical and operational efficiency of TI-S software and hardware and provision of user support to both staff of the TI Secretariat (approx. 120 users) and National Chapters of the TI Movement (approx. 2000 clients globally).

Team: Technology Team

Reporting Line: Head of Technology

Salary Band: salary according to TI-S internal salary structure; for this position corresponding to band PF2 a salary starting 42.000 Euro gross per year depending on relevant experience

Starting Date: as soon as possible

Contract Duration: Currently we can offer an engagement limited to a period of two years. There is a prospect of extension subject to organizational need continuing, performance proven and funding confirmed.

Working Hours: full time [100%; 40 hours per week]

Location: Transparency International Secretariat (TI-S), Berlin, Germany

Job ID: TIS-TT-ITC-2022

MAIN ACCOUNTABILITIES OF THE ROLE

Based in the Technology Team and reporting to the IT Manager, the IT System Administrator will:

• Develop, maintain and implement IT systems that include workflows, processes, controls and documentation
• Develop, coordinate and optimise the technical infrastructure of TI-S including user guidance on technical procedures, templates and systems supporting the effective functioning and usage of installed technology
• Manage user hardware and software installation and upgrades
• Administer server and other infrastructure software and hardware
• Maintain backups in line with the backup policy to ensure data availability and integrity
• Troubleshoot to identify technology functioning/usage problems and implement user-friendly solutions
• Retire legacy on-premise services in favour of cloud-based solutions
• Ensure IT work deliverables meet quality standards and proactively seek input from relevant experts where necessary
• Respond to internal IT requests, analysing and providing solutions in a timely manner; providing user support to both Transparency International Secretariat staff (approx. 120 users) and National Chapters of the Transparency International Movement ( 2000 clients globally)
• Coordinate and/or contribute to IT team projects and provide input on the development of strategies, policies and procedures, taking into account best practice
• Escalate issues to third-party service providers where necessary and maintain positive working relationships with suppliers
• Support information management for the team, including maintaining up to date, organized and accurate documentation systems
• Contribute to the overall functioning of the team by providing proactive and ad hoc support where necessary in close consultation with the IT Manager

CANDIDATE PROFILE

In order to succeed in this role, candidates will need to meet the following:

• Relevant ICT degree and/or equivalent professional qualification/s
• 5+ years of relevant work experience servicing the information systems needs of a medium size, preferably international, organisation
• Demonstrated experience with Microsoft 365 & Microsoft Azure
• Demonstrated experience with network architecture and administration
• Demonstrated experience of administration of Windows servers (Windows Server 2016) and Active Directory.
• Working knowledge of PowerShell.
• Experience working with ITSM tools like SpiceWorks.
• Familiarity with the ITIL framework of best practice for IT Service Management
• Knowledge of information security and business continuity/disaster recovery an asset
• Excellent analytical and problem solving skills and ability to diagnose and resolve issues effectively and efficiently
• Strong organizational skills and ability to successfully manage priorities in a dynamic and fast paced environment
• Good interpersonal skills with the ability to communicate ICT matters to individuals with diverse backgrounds
• High degree of service orientation and ability to remain calm and courteous under pressure
• Professional language proficiency in English; additional languages, in particular German, French or Spanish, an asset
• Commitment to the values and principles of Transparency International

WHAT WE OFFER

Joining the Transparency International Secretariat candidates can expect:

• the opportunity to become part of the global movement against corruption and make a positive contribution to the work of TI in the field of transparency and accountability working on a wide range of relevant and challenging issues
• a role with purpose, working in a team of engaged and enthusiastic colleagues, experts in the field of anti-corruption and driven and united by the desire to fight corruption and achieve significant and large-scale replicable impact
• an inspiring, stimulating, dynamic, flexible and international working environment with peers representing 45+ different nationalities and Getting Things Done (GTD) approach to work
• a high degree of collaboration and autonomy in a lean and agile organisation with flat hierarchies, streamlined decision-making processes and a shared leadership culture with servant leadership philosophy
• ample opportunities to learn and grow, from annual team training allowances to onsite professional development opportunities, including regular Show & Tell meetings, Jours Fixes/Flexes and brown bag lunches with visiting experts

Staff at TI-S enjoy a competitive compensation & benefits package designed for staff well being and work life balance, incl.:

• a relocation package incl. sponsorship of work permit if needed and financial contribution to German language classes
• generous time off with 30 days of annual leave per year and flexible working times around core hours
• Sodexo Restaurant Checks with plenty of options nearby the office for reduced prices for meals
• selection of fruits and hot drinks, summer & winter parties, and ‚Social Fridays’ with complimentary snacks and drinks
• reduced membership fees with Urban Sports Club
• a centrally located office in a vibrant metropolitan city with excellent public transportation connectivity at the river Spree

HOW TO APPLY

Interested candidates are invited to submit a CV and cover letter in English, merged into one PDF file, via our TI website Career Opportunities - Transparency.org clicking on the vacant position and the button ‘Apply Online’.

Closing date for applications is Wednesday, 11^th May 2022.

About the Organization

Transparency International, the only international non-governmental organisation devoted to combating corruption, brings civil society, business, and governments together in a powerful global coalition. TI, through its International Secretariat and more than 85 independent national chapters around the world, works at both the national and international level to curb both the supply and demand of corruption. In the international arena, TI raises awareness about the damaging effects of corruption, advocates policy reform, works towards the implementation of multilateral conventions and subsequently monitors compliance by governments, corporations and banks. At the national level, chapters work to increase levels of accountability and transparency, monitoring the performance of key institutions and pressing for necessary reforms in a non-party political manner. TI does not expose individual cases (that is the work of journalists, many of whom are members of TI chapters). Rather, in an effort to make long-term gains against corruption, TI focuses on prevention and reforming systems.