Job Description
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
BACKGROUND:
The IOM Loan Department of the IRC handles all the refugee collections activities of the organization in compliance with IOM and BPRM agreements. The Department is developing rules and procedures to be most efficient and effective in collection practices. All functions within the department operate on the monthly cycle.
SCOPE OF WORK:
- This position has been created to maintain contact with our clients by updating information in our system, mainly addresses and telephone numbers.
- Contact clients, who are delinquent in the repayments of their loans and educate them about the consequences of being late, obtain payments and negotiate payment plans.
- Follows set policies and procedures when determining suitable collection solutions.
- Relies on instructions and pre-established guidelines to perform the job.
- Works under immediate supervision.
ESSENTIAL JOB FUNCTIONS:
- Updating addresses from payments, Post Office, Regional Offices, EXPERIAN, 90-day reports and other sources.
- Flag changes from monthly statements returns and search for address updates.
- Production of monthly merge letters.
- Daily correspondence and client inquiries.
- Payment processing: opening, coding, searching for missing information, preparing bank deposits.
- Telephone collection calls to our past due clients.
- Back-up for lockbox processing, and payment entries.
- Back-up for credit card payments processing.
- Filing and general tasks as assigned.
REQUIREMENTS:
- College degree preferable or at least 2 years of experience in similar area of expertise.
- Detail oriented with strong computer skills.
- Real team player with excellent communication skills.
- Ability to communicate and negotiate with multi cultural clients.
Please apply at:
