IT Intern

Job Description

Your mission

We are seeking a motivated and detail-oriented IT Service Management Intern to support the development and delivery of our global IT services. This role offers the opportunity to work directly with the Global Head of IT and contribute to how our IT organization defines, documents, and communicates its services to internal stakeholders. The successful candidate will gain hands-on experience across service management, system implementation, and internal communications, helping to shape how IT enables our mission worldwide.

Your Challenge

You will provide essential support to the Global Head of IT and IT Team Leader in the areas outlined below. On a daily basis, this may include data collection and documentation, drafting IT service offerings, developing communication materials, and engaging with the global IT community.

While there may be opportunities to assist with operational activities, this position is primarily a project-based internship focused on supporting the implementation of an IT Service Catalogue at War Child.

We understand the importance of aligning your internship with your academic requirements. Any obligations you may have related to your studies will be discussed to ensure that your time with War Child supports both your learning and your transition into the job market.

What you will do:

Stakeholder Engagement
Frequently engage and collaborate with key stakeholders for input, requirements, feedback and ultimately sign-off on the Service Catalogue (consultative function).

Service Definition and Design
Create a Service Catalogue (i.e., an IT menu) that contains all the services and cost that can be requested by our internal customers (design function).

System Implementation
Working with the Jira System administrator, redesign War Child’s service desk ticketing interface to match the newly designed Service Catalogue (implementation function).

Communications
Assist with general IT communication including the release of the new Service Catalogue and Ticketing systems redesign (communication function).

Your profile

• Student of HBO or Bachelor program focusing on Information Technology or Technology Management
• You are enrolled in a Netherlands higher education institute for the whole duration of the internship
• You have knowledge of service and process design, preferably ITIL Service Management
• Experience or interest in the NGO or development sector is an advantage
• Ability to produce quality work outputs within agreed priorities and to deadlines
• Ability to maintain contacts at different levels
• Excellent planning & organizational skills
• Strong problem-solving skills and a proactive approach.
• Pro-active, independent and flexible
• Interested to work and communicate with people from various backgrounds
• Strong teamwork and communication skills including presentation preparation and delivery
• Excellent command of English language, both spoken and written
• Available for 4-5 days a week
• Available to start January 2026 for a minimum period of 6 months. Preferably 8 months or more.

Duration: from January 2026 for a period of at least 6 months, 4-5 days per week

DEADLINE: Feb 2, 2026

About the Organization

War Child International is a network of independent organisations, working across the world to help children affected by war. War Child was founded upon a fundamental goal: to advance the cause of peace through investing hope in the lives of children caught up in the horrors of war.