I. Duties:
Under the direct supervision of the Senior Officer of the Digital Support Unit (DSU), the IT officer is responsible for coordinating, supporting, and managing organizational systems, including the enterprise resource planning (ERP) system, customer relationship management (CRM) system, and online sites, in close collaboration with users at all levels throughout the organization and its partners.
Specific Duties:
1. In compliance with the APO’s IT Security Policy and all other related rules, procedures, and internal guidelines, facilitate IT operations of the Secretariat, including providing support in implementing strategic IT initiatives, ERP/CRM systems, and assisting in supporting internal and external partners.
2. Assist in developing new IT strategies, policies, and procedures to strengthen the IT capability of the organization, procuring equipment and software, conducting user requirement studies, identifying problems, and overseeing system implementation and enhancements.
3. Perform regular administrative operations for SAP/Salesforce systems in accordance with operational manuals, including but not limited to managing multiple-user setups, profiles, and customization of reports, dashboards, records, and page layouts.
4. Address hardware, software, and user access issues, provide level-1 support and triage to the Secretariat’s staff and its partners, and process escalating issues appropriately.
5. Diagnose and resolve SAP/Salesforce-related issues and tasks firsthand and in collaboration with service providers and vendors.
6. Assist in assessing organizational needs, preparing requirements, and support system development in close liaison with developers within deadlines.
7. Manage the Moodle e-Learning platform for e-courses.
8. Assist in assessing the APO’s needs, prepare updated requirements for the APO website and portal, and support their development in close liaison with consultants and developers within tight timelines.
9. Assist in IT vendor management, including managing service contracts, internal documentation, and liaising with relevant parties in accordance with organizational policies.
10. Develop user manuals, guidelines, and training materials, and conduct internal and external user training sessions for knowledge transfer.
11. Perform such other duties as may be assigned by the DSU Senior Officer.
The Asian Productivity Organization (APO) is a regional intergovernmental organization comprising 21 members. With a Secretariat located in Tokyo, Japan, the APO contributes to sustainable economic development in the region as guided by its vision for inclusive, innovation-led productivity growth in the Asia-Pacific.
The APO is inviting applications for the position of IT officer (official title upon appointment: IT Administrator) from qualified individuals with strong qualifications, experience, and required mindset to join its Secretariat in Tokyo. Applicants must be nationals of APO member economies.
Applications must reach the APO Secretariat via e-mail to the following addresses:
Submission deadline 16:00 (Japan Standard Time), Friday, September 19, 2025
IT officer (official title upon appointment: IT Administrator): HR-C@apo-tokyo.org
For more details please visit: https://www.apo-tokyo.org/careers/
