Job Description
Job Description
The IT Specialist/System Administrator position is a versatile, high profile position responsible for providing hardware, software, and systems support to include supporting a large Microsoft Windows and Office 365 environment. Responsibilities include network support, servers, telecommunications, desktop and application issues. This position supports PCI’s global operations in 12 countries and includes providing Tier 1 and Tier 2 support by answering phone calls and responding to emails and documenting, tracking and routing issues in the ticket tracking system.
Key Duties & Responsibilities:
- Administer users for cloud-based Office 365 platform, including SharePoint, OneDrive, Skype For Business, Exchange/Email platform administration, and creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.
- Assist the IT management in deployment of various IT systems as needed.
- Administer other global IT systems as adopted by the organization under direction of IT management
- Monitor antivirus, active directory, and other server activity
- Resolve network/computer issues
- Setup and configure new computers using Acronis Imaging software
- Maintain spreadsheets of hardware Assets and IP addresses
- Work under the direction of management to research solutions and conduct technology market surveys
- Remote fix of workstations using Direct Connect and TeamViewer or any other remote software tool
- Monitor, resolve and maintain all conference rooms audio/visual connections and software
- Willingness to rollup sleeves to install hardware or wiring in ceilings, floors, server rooms or other office locations to ensure proper connectivity and operations of the various hardware equipment
- Maintain network documentation as directed
- Support users in a global environment and varying time zones
- Participate in the creation, implementation and continual improvement of standards, processes and procedures required to deliver high quality service
- Administer all users on Chatter platform, including creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.
- Support hardware and software acquisition globally in the 12 countries that PCI operates in
- Work with the IT management to reconcile the IT budget for hardware and software acquisitions
- Review the helpdesk performance indicators and SLA with vendors
About the Organization
Founded in 1961, PCI is an international non-profit organization dedicated to promoting community health and integrated development worldwide. PCI is headquartered in San Diego, CA, and currently operates in 16 countries in Asia, Africa, and the Americas. Sectoral focus areas include health and nutrition; water and sanitation; food and livelihood security; humanitarian assistance and disaster risk management; and disease prevention and mitigation.
