IT SYSTEM MANAGER- IRAQ
POSITION DESCRIPTION:
PMCG is seeking an IT system Manager. The manager is responsible for providing information and communication technology services and support as well as overall management of USAID/IRAQ’s computer systems. These services include the following: general systems administration; information security and data protection; organization of all data and vital records; computer advisory services; system integration between USAID systems and Department of State systems; facilitation of the sharing of programmatic information with sister agencies, implementing partners and the Government of Iraq (GOI).
PERIOD OF PERFORMANCE: 04/01/2022 – 03/31/2023
DUTY STATION: Remote with On-Site or In-Country support as needed
TRAVEL REQUIREMENT:
TDY to Erbil as necessary
Visa/Work Permit Requirements: Iraqi visa
Security Clearance Requirements (Facility Access Required DD-254): Facility Access Certification
Will system access be required: Yes
If yes, list the systems: AIDNET, OpenNET, GLAAS, and Required access to perform IT duties
MAJOR DUTIES AND RESPONSIBILITIES
· The IT Systems Manager provides all levels of IT systems management and support for USAID enterprise architecture, to include Systems administration, systems engineering and coordination of deployment, user assistance and training, management of help-desk operations, systems and application troubleshooting.
· Maintains a wide array of enterprise software applications. These include ASIST/Documentum document management and archiving, online web portals and collaboration tools, various intranet database applications built on ASP/SQL Server and security tokens for remote access.
· The IT Systems Manager develops the Mission’s information technology strategy and provides necessary guidelines to the staff in the office of information technology.
· Manages activities of the FSN IT Management Specialist, FSN IT Specialist and FSN IT Assistant and directly supervises third party technical contractors who provide training, engineering enhancements, technical support, and systems development for the Mission.
· Provides expertise in the areas of information resources management and administration, research, design, development, and implementation. The incumbent reports directly to the Supervisory Executive Officer but may receive technical guidance from the Chief Information Officer in USAID/Washington.
· Responsible providing on the job training to the IT FSN staff. This training will cover all areas of operation of the Mission systems and telecommunications from physical maintenance and repair of the systems’ hardware to support for the various application systems.
· Advising on general datahygiene, safeguarding of Sensitive but Unclassified (SBU) data, providing routine hardware installation, troubleshooting advanced telecommunications, systems application development, script writing, and code debugging.
MINIMUM QUALIFICATIONS
a. Education: Masters’ degree in the fields of computer science, information systems management, or equivalent is required.
b. Prior Work Experience: Six years of progressively responsible work of a program, technical, or administrative nature where emphasis is placed on analytical, judgmental, and expository abilities with respect to the operation, management, and utilization of computer systems. The position requires prior supervisory function of 1 to 2 years.
c. Knowledge: An expert knowledge of computer hardware, computer programming languages, computer systems operations and their application, and the policies and the procedures relatives to equipment requirements planning, acquisition, funding, and justification. Must possess comprehensive knowledge of strategic objectives, projects, and organizations support, to discern opportunities for increase support, and to resolve operational problem of such supported organizations. Must possess extensive knowledge of the principles, techniques, and methodologies involving computer system analysis, programming, operations, and related aspects of telecommunications. Must possess knowledge of the principles of personnel, financial, and equipment resource management.
d. Abilities and skills: Position requires the ability to discuss complex concepts with line managers, users, and other personnel and to related requirements to computer system capabilities; ability to effectively deal with competing user requirements and to negotiate acceptable solutions; ability to conceptualize objectives of assignments and to translate objectives into concrete plans; ability to present issues persuasively before top management relative to system requirements and obtain needed funding and program support; and ability to advise prospective users diplomatically of system limitations or other priorities and to work out alternatives.
Fluent English (Level IV) reading, speaking, and writing ability is required. Arabic Languages would be an added asset.
In order to ensure the health and safety of PMCG’s employees and families, all employees are required to receive vaccinations as determined by the President’s Executive Order No. 14042, Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors, issued on September 9, 2021 and the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors, which require COVID-19 vaccinations for all PMCG employees regardless of work location unless a medical or religious accommodation is granted by PMCG. PMCG requires all newly hired employees to be fully vaccinated (meaning two weeks after the employee receives the Johnson & Johnson single-dose vaccine or the second dose of the Pfizer/Moderna vaccines) or have an approved medical or religious accommodation by December 8, 2021 or by their start date if it is after December 8th, 2021.
PM Consulting Group provides equal employment opportunities to all applicants and employees, without regard to race, color, ancestry, national origin, sex (including pregnancy, gender identity or expression), sexual orientation, marital status, religion, age, disability, genetic information, or veteran status.
