Job Description
Position: IT Technician (3)
Location: Kabwe (1), Muchinga (1) and Northern (1)
Reporting to: Back Office Engineer
Main Purpose of the Job: To provide IT Assistance services in order to ensure effective and efficient operations in the IT department.
Qualifications and Experience:
- Grade 12 School Certificate
- Diploma in Information Technology/ IMIS
- 2 years’ experience
- Good interpersonal skills
- Ability to work with minimal supervision
- Communication skills
- Basic IT and computer skills
Key Performance Areas amongst others include:
Technical Support:
- Maintain desktop and server operating systems and applications
- Set-up new equipment and software
- Install and commission new computers\laptops
- IT asset management
User support:
- Report software, hardware and network problems
- Do daily morning check list and send to all IT staff.
- Upgrade UPS on site if and when required.
- Site staff ongoing IT support
- IT Support to new staff and IT administration (assist with completing of forms scan to helpdesk for login, Lync access, email access, login for Ess etc.)
- Also complete asset transfer forms and return asset forms if needed.
- Update asset register information if there are IT procurement changes.
- Attending calls that are logged by the users (sorting any IT related problems) then go back to OTRS system to close all calls that are done.
- Assist with RTC helpdesk services on site
Network Administration:
- Support communication with local and remote users
- Configure, maintain and provide support for all network components
- Compiling Help desk reports
- Assigning help desk calls to the relevant people
- Report issues for Service desk for escalation
- Monitor service desk for tickets assigned to the queue
- Monitor and respond quickly and effectively to request received through the helpdesk
Electronic mail administration:
- Maintain a register of e-mail users
- Train new email users
Anti-virus protection:
- Maintain and update the antivirus systems
- Update all users and maintain a register of anti virus protection
- Provide support and adequate warnings for new viruses
- Checking FEP and Windows update to all PC’s
Repairs and Maintenance of PC servers, workstation and peripherals:
- Repair hardware and software components
- Upgrade both hardware and software where required
- Installing computers and printers also move computers from one location to another if and when required
Check the server room:
- This check will be performed by walking into the server room to check if all equipment is on, including Aircons for server room temperature of 22 degree Celsius.
Check all printers:
- This check will be performed by walking to the building checking all available printers and printing status page and test page. Check the status page and order cartridges/ Toner if required and also if the printer has got a problem then call Supplier to come and fix it.
Check Exchange functionality:
- Open outlook and check for errors connecting to the mail store. Send mail to your Gmail account Login to Gmail, check delivery of mail, reply back to your Email address to test incoming mail and confirm if it was received by outlook
Setup Users on Biometric Access Control and Attendance System:
- Configure new staff on the biometric and attendance system and grant access levels appropriately
Check WAN connection to Branches:
- Check monitor in the IT office or ask any available Technician to check for any branches that are down, Log call with Back office or Vodacom to investigate problems.
Interested applicants must submit their CV, Certified Qualifications, ID Copy, letter of motivation and 3 professional references stating full name of referee, relationship, email address and contact telephone numbers by: 18 January 2018.
E-mailing: Lameck.Hakanomba@equiphealth.org
This also confirms that by applying for the above-mentioned position you consent to Right to Care to conduct qualification, ID, Criminal and Reference checks which is part of our recruitment process.
Should you not receive a response to your application from Right to Care within one month of this advert being placed, kindly consider your application as being unsuccessful, we nonetheless want to thank you for your interest shown in our organization. Right to Care web-site: www.righttocare.org
About the Organization
Right to Care (RTC) is a non-profit company with a vision that all HIV-positive patients receive high quality treatment, care and support, improving their quality of life and productivity in South Africa and other African Countries.
The EQUIP Consortium is led by Right to Care (RTC) in collaboration with four other Africa based Partners. The EQUIP Consortium provides countries with innovative and customized solutions that increase HIV testing and linkage to care, widens the coverage of ART, expands capacity for viral load monitoring and improves retention of patients on ART. With the support of USAID, EQUIP is designed to provide rapid responses to the needs of high-priority PEPFAR countries.
