Job Title: Knowledge Management and Communications Specialist
Area of Interest: Knowledge Management/Communications/Health and Social Services
Position Type: Exempt
Reports to: Director, Social Services
The position of Knowledge Management and Communications Program Specialist for Health and Social Services will contribute to the advancement of Catholic Relief Services’ (CRS) work and leadership in Health and Social Services and by supporting (1) knowledge management and information exchange among headquarters and field-based staff; (2) external and internal communications and reporting; (3) general program quality support services; and (4) operations. This position will collaborate with headquarters (HQ) and regionally based health/nutrition/OVC-Youth/education technical advisors, country programs teams as well as others responsible for knowledge management and communications in the Program Impact and Quality Assurance Department, Global Knowledge and Information Management (GKIM) Department, Human Resources and others.
The attributes required to be successful as a Knowledge Management and Communications Program Specialist for Health and Social Services include being an excellent writer, extremely efficient, organized, detail-oriented, curious about new information and resourceful. The position requires the ability to complete assigned tasks in a timely manner.
1. Knowledge management and information exchange
· Develop and implement a knowledge management (KM) vision and approach to facilitate exchange among HQ, regional and country program based staff working in health and social services that reflects the industry standard in quality KM and information exchange.
o Maximize the use of existing systems information sharing and use.
o Conduct regular evaluations of internal knowledge sharing platforms for improve quality and utility.
· Support knowledge exchange across sectors, programs, regions and country programs working on similar issues.
o Design, populate and manage Social Services, Education and Health SharePoint primary and associated sites.
o Compile and manage resource libraries and compendia.
o Manage topical communities of practices with support from Directors and Senior Technical Advisors (STAs).
o Organize webinars on innovative products, tools, approaches or processes in collaboration with STAs, RTAs and country program staff.
· Develop and implement systems to identify and track relevant internal groups, documents and reports.
o Maintain an up-to-date list of conferences where CRS should showcase its work from the health, social services and education fields.
o Track CRS peer reviewed journal articles where CRS work or employees are featured.
· Actively engage in relevant professional meetings/working groups/communities of practice to ensure CRS applies state-of-the art techniques of knowledge management and information exchange.
2. External and internal communications and reporting
· Ensure capacity statements, thematic briefs, performance references, project innovation sheets are up-to-date and readily accessible, including beneficiary numbers.
· In collaboration with STAs/TAs, lead the documentation and dissemination of materials describing strategic projects and promising practices including identifying the theme, coordination with regions/country programs, collecting the materials, editing and publication.
· Develop internal and external content regarding the strategy and approaches of the Social Services and Health Units.
· Liaise closely with PIQA Knowledge Management and Communications Unit, Marketing and Communications, STAs and regions to ensure website (e.g., children sub-site of crs.org), publications (including annual report) are up-to-date and reflect CRS approaches.
· Serve as primary lead for Health, Education and Social Services reporting including ensuring Unit members contribute to monthly department reports, compiling semi-annual and annual strategy reports, and other reports.
· Prepare/review reports for HQ-based Health, Education and Social Services awards as needed.
· Provide content, input and writing/editing support from the Health and Social Services Units for agency-wide needs such as CR/HOP/PM trainings, Fellows Orientation, Executive Leadership Team presentations, website content, etc.
· Identify opportunities for and develop internal communications as requested by Directors that facilitates knowledge exchange and program quality.
· Manage the e-mail lists; develop, design, and enforce posting guidelines; redesign/configure as needed.
· Maintain a list of journals appropriate for CRS publications.
· Support submissions of articles to trade and peer reviewed publications.
3. Program quality support services
· Conduct literature reviews, desk research and preparation of papers on topics identified by senior management.
· Support the Social Services and Global Health Directors and Education Team Lead to analyze reports and track follow-up around key issues identified.
· Track and document key metrics and advances and support rollout of relevant strategies and roadmaps.
· Support the development of concept notes and proposals for internal funds.
4. Operations support
· Support the planning and preparation for internal and external meetings, trainings and conferences.
· Assist with note taking.
· Manage special projects.
· Develop and maintain a roster of writers who can support documentation of CRS’ work; ensure consults are entered into the CRS database and evaluated.
· Support Directors and Education Team Leader to prepare budget forecasts quarterly.
· Liaise with administrative support team to ensure adequate support for the needs of the Health and Social Services Units.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
· Serves with Integrity
· Models Stewardship
· Cultivates Constructive Relationships
· Promotes Learning
Key Working Relationships:
Internal: Members of the PIQA Social Services and Global Health Units, PIQA Knowledge Management and Communications Unit, Global Grants (e.g., 4Children, SCORE, Core Polio, GAVI), Global Grants Director, Regional Technical Advisors for Health/Nutrition/OVC/Youth, STAs and RTAs in other sectors such as Agricultural Livelihoods, Gender, Water, Sanitation and Hygiene Microfinance, Education, Youth, Governance, Peacebuilding, and Monitoring, Evaluation, Accountability and Learning. The Institutional Donor Engagement and Advancement Department, Chiefs of Party/Project Managers of Nutrition and multi-sectoral projects with a nutrition component, US-based advocacy staff and other members of US Operations.
External: HipNet and other relevant knowledge management and communication forums.
· Master’s degree in a relevant field (e.g., public health, social work, knowledge management, communications) with at least two to three years of experience which includes one year of relevant field-based experience.
· Expertise in the design and use of platforms commonly used for information management (e.g., SharePoint, Mendeley, etc.).
· Familiarity with the knowledge management professional communications and the publication process a plus.
· Previous project and budget management experience preferred.
Personal/Professional Characteristics, Knowledge, Skills and Abilities:
· Detail oriented and self-motivated.
· Excellent written communication skills with the ability to write for technical and lay audiences.
· Excellent organizational and planning skills.
· Proven ability to conduct searches using academic databases and the Internet.
· Ability to compile information and develop succinct summaries.
· Ability to maintain a timeline and able to work under pressure.
· Strong teamwork, coordination, interpersonal and negotiating skills.
· Proficiency in Microsoft Office programs.
Normal conditions akin to office environment; based in Baltimore at CRS Headquarters; willingness and ability to travel on occasion 15% of the time.
Foreign Language Required:
Fluency in English (FSI S/R 5). Professional proficiency in French (FSI S/R 3) or Spanish (FSI S/R 3) a plus.
Major Responsibilities of Position:
Knowledge management; communications; learning; reporting.
Note: All interested applicants must be authorized to work in the U.S. at the time of application.
This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.