Job Description
The Knowledge Management (KM) Business Analyst will support the KM program as the liaison between the core KM team, and Abt’s business units, user communities and functional IT group. S/he will assist Knowledge Manager(s) in leading, directing and reviewing technical activities associated with delivering and managing knowledge systems and tools, including knowledge repositories, company intranet and library resources. S/he will support the effective use of Abt knowledge sharing tools across staff worldwide.
Key Responsibilities
- Works with business users to enhance use of tools, including configuration of SharePoint features
- Delivers KM‐related technology training and awareness activities online, in print, and face‐to‐face where needed
- Gathers, analyzes and reports on metrics, search logs and service tickets
- Interfaces with stakeholders to identify, analyze and research business needs and user requirements
- Creates documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, wireframes and presentations
- Participates in development of knowledge tools and approaches; contributes to scoping & planning, designing, testing and delivery
- Models best practices and knowledge sharing behaviors in the use of KM technologies
Skills and Prerequisites
- Minimum 3-5 years of experience in knowledge / information management
- Bachelor’s degree
- Familiarity and experience with Microsoft SharePoint 2010 / 2013 and search technologies
- Strong understanding of KM principles and processes
- Fluency in both legacy and Web‐based social networking applications
- Able to elicit requirements from both business and IT objectives and needs
- Fluency in critical thinking, structured analysis, and problem solving
- Excellent listening, written and oral communication skills; skillful facilitator
- Good collaboration, relationship‐building and customer support skills
- Good business process re‐engineering and project management skills
Minimum Qualifications
BA (3 – 5) years of experience OR MA/MBA (Entry Level) years of experience OR the equivalent combination of education and experience.
About the Organization
Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates is regularly ranked as one of the top 20 global research firms and one of the top 40 international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.
