Knowledge Management Portal Manager, Highlands Resilience Platform for Adaptive Learning (R-PAL), Addis Ababa, Ethiopia

Job Description

Knowledge Management Portal Manager, Highlands Resilience Platform for Adaptive Learning (R-PAL), Addis Ababa, Ethiopia

Project Summary:

The USAID-funded Highlands Resilience Platform for Adaptive Learning (R-PAL) will support adaptive learning, research, and collaboration with implementing partners and USAID/Ethiopia to facilitate joint action planning, enable adaptive management practices, and allow for evidence-based decision-making in the Ethiopian Highlands. R-PAL will directly support, assess, and collaborate with USAID’s Transitioning into Graduation through Enhanced Resilience (TIGER) Project, a $740 million project consisting of multiple resiliency, food security, and livelihood activities with multiple implementing partners. Support provided under R-PAL will include assistance in implementing collaboration, adaptation, and learning (CLA) activities with USAID’s implementing partners and mission staff; rapid assessments; research and evidence generation, synthesis, and communication; and capacity building to help USAID’s partners improve and scale their activities.

The project has four objectives: (1) Collaboration and coordination with implementing partners, (2) Investments informed by learning, evidence, and research, (3) Adoption of adaptive management processes based on evidence and research, and (4) Early adoption and scaling of innovative programming based on rigorously tested approaches.

**Only Ethiopian citizens are eligible to apply**

Position Summary:

The MSI KM Specialist is responsible for working with the program office to articulate Mission needs, and for translating those needs to the design team to tailor the portal for Ethiopia. The contractor will take the lead to communicate portal requirements and timelines, ensure that changes are made as/when promised, and verify that new features function correctly. Once the portal is functional, The KM Specialist will identify qualified, short-term personnel to assist the Mission in transferring and organizing all historical files to the Portal. The KM Specialist will also be responsible for introducing the Portal to all Mission staff and USAID implementation partners and providing the necessary training and support to enable all users to effectively utilize this tool. The KM Specialist will field questions from R-PAL stakeholders and serve as the primary point-of-contact on any portal needs.

Responsibilities:

• Manage day-to-day portal needs, including tracking uploads, downloads, troubleshooting, and engaging with Highlands Partners, USAID, and other stakeholders to respond to questions.
• Serve as main point-of-contact for the KM portal, including coordinating with other R-PAL staff to build relationships with Highlands Partners and other portal users, as well as develop outreach strategies to foster KM portal use.
• Work closely with MSI home office design team to design the KM portal, report use issues, and identify areas of improvement.
• Provide timely data and knowledge management support to program staff.
• Provide feedback when needed to MSI, partners and USAID/Ethiopia.
• Conduct data-driven, utilization-focused analysis KM portal activity.

• Support with concise and comprehensive monthly, quarterly and annual reports.

Qualifications:

• Bachelor’s degree in social or computer science, statistics, or related field.
• Three (3) years of experience in knowledge management.
• Experience with knowledge management systems, such as Brainier, Bloomfire, Shelf, Guru preferred.
• Experience with SaaS preferred.
• Extensive knowledge of computers, internetworking and related tools, systems, software and applications used in knowledge management;
• Ability to establish and maintain effective working relationships through remote communications with co-workers and clients at USAID
• Creativity in presenting information and offering innovative solutions.
• Proven experience utilizing and presenting data to varying audiences for driving decision-making.
• Fluency in written and spoken English and Amharic are required.

Only candidates who have been selected for an interview will be contacted. No phone calls, please.

MSI is an EEO/AA/ADA Veterans Employer.

Reasonable Accommodations: MSI is dedicated to hiring an inclusive workforce. If you would like to request reasonable accommodations during the application process, please email MSI.Dept.HRRecruiting@tetratechinc.onmicrosoft.com with “Reasonable Accommodations” in the title. Our recruitment team looks forward to engaging in an interactive process to provide reasonable accommodations for candidates.

To apply: Please visit our website, https://phh.tbe.taleo.net/phh04/ats/careers/v2/viewRequisition?org=MSI&cws=51&rid=7811

About the Organization

Company Profile:

MSI, a Tetra Tech Company, is a Washington, D.C. metro area international development firm with a 35-year history of delivering development results across the world. Our core expertise is in the fields of monitoring and evaluation (M&E), institutional development, public sector management, governance and anti-corruption. MSI has implemented projects in 90 countries around the world such as Jordan, Kenya, Indonesia, Syria, Pakistan, Afghanistan, Ukraine, Colombia and Mexico. As one of the leading companies in our field, MSI has partnered with organizations across all sectors of international development to support clients ranging from large bilateral and multilateral donors such as USAID, the World Bank and the United Nations Development Program to national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information on MSI, please visit our website at www.msiworldwide.com.