Knowledge Management Specialist

Job Description

Knowledge Management Specialist

Hours: Full-Time

Location: Bethesda

Salary: Commensurate with required experience and qualifications

University Research Co., LLC (URC)

URC is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.

Established in 1965, URC offers a range of technical assistance to strengthen health and social systems and service quality by empowering communities and health workers to identify and scale up locally appropriate solutions to critical problems. Internationally, we expand access to and improve the quality of services addressing maternal, newborn, and child health; infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; food and nutrition; and vulnerable children and families. In the US, we focus on improving communication related to issues like substance abuse, with a particular focus on reaching underserved populations.

URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission (http://www.urc-chs.com/).

Division & Project Overview:

The International Development Group is one of three international program divisions at URC/CHS and manages health field programs funded by USAID and CDC primarily in Africa and the Latin America region with key focus areas improving health systems performance, including management support systems, and quality of care in maternal and child health, family planning, HIV/AIDS, TB and nutrition.

Roles and Responsibilities:

The Knowledge Management Specialist will facilitate innovative methods of knowledge exchange across the projects of the International Development Group (IDG) to ensure synthesis and dissemination of project activities, best practices, and lessons learned. This position is expected to build and expand upon knowledge sharing practices already in place and to create a strategic knowledge management program for the division. In addition, this position will contribute to knowledge management strategy development and implementation for URC as a whole, facilitating knowledge exchange across all company projects, country offices, and staff.

Responsibilities for the Knowledge Management Specialist include but are not limited to the following:

• Employ and champion innovative knowledge management methods and techniques to close knowledge gaps and promote both internal, cross-project sharing of key ideas and external dissemination of information for projects in-country and globally.
• Support country teams to develop, edit, and produce materials on innovations, evidence-based lessons learned, and best practices, ensuring that all materials produced in audience-specific formats. Topics will include maternal, neonatal, and child health; HIV/AIDS; tuberculosis; malaria, reproductive health and family planning; food and nutrition; quality improvement; health systems strengthening; health communication and behavior change; and research and evaluation.
• Advice on the development and production of websites, intranets, videos, social media strategies and messages, international meetings, conference posters and presentations, press releases, project reports, technical briefs, success stories, and other events and materials.
• Aid project teams in developing and maintaining strategic documentation, communication, and dissemination plans to meet project goals and reach key stakeholders.
• Provide technical support to project teams to initiate and maintain knowledge management practices in-country.
• Serve as part of the corporate knowledge management working group to develop and implement company-wide knowledge management strategies that foster organizational learning and growth.
• Promote and facilitate communities of practice in key technical areas throughout the company.
• Liaise with the global health knowledge community outside of URC.
• Contribute to corporate business development initiatives.

Minimum Qualifications:

Required Experience & Qualifications

• Master’s degree in public health, international development, information communication, social sciences, or another related field.
• At least 5 years of experience with organizational development, knowledge management, and/or organizational learning functions, with experience in international development projects strongly preferred.
• Firm understanding of innovative knowledge management concepts and methods and experience developing and delivering knowledge sharing programs.
• Excellent oral and written communication skills in English, with advanced editing experience. Ability to explain complex concepts in layman’s language.
• Experience with knowledge sharing technologies and social media.
• Robust interpersonal skills, with the ability to collaborate, get consensus across different teams, and establish productive relationships.
• Demonstrated analytical skills and ability to interpret data.
• Strong client orientation, with an understanding of client needs and concerns and an ability to provide a prompt and effective response.
• Self-motivation and drive for results.
• Fluency in English (required) and fluency in French or Spanish (preferred).
• Proficiency with Microsoft Office suite.
• Willingness to travel and work with project teams in low-resources settings.

Please note: Only candidates who are eligible to work in the United States for an indefinite period without a need for sponsorship will be considered for this position.

To Apply:

For immediate consideration, please visit URC’s Career Opportunities page at www.urc-chs.com/careers.

You must upload your CV/Résumé and your Cover Letter where indicated. Also, please complete your application form and attach a completed USAID Form 1420 Contractor Employee Biographical Data Sheet as well.

Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. Thank you very much for your interest.

URC is an E-Verify Employer

URC is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

About the Organization

University Research Co., LLC (URC)

URC is a global company that works to improve the quality of health care, education and social services in the U.S. and around the world. We provide technical assistance and field research to strengthen health systems and service quality by empowering health workers to find and expand proven and locally appropriate solutions to critical problems. URC is dedicated to expanding access to high-quality maternal, newborn and child health services, preventing and reducing infectious diseases including HIV/AIDS, TB and malaria; and improving family planning and reproductive health education.

Established in 1965, our work spans over 30 countries around the globe. Our mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission (http://www.urc-chs.com/).