Knowledge Management Specialist

Job Description

Trickle Up seeks a Knowledge Management (KM) Specialist to assess and improve TU’s capacity to document, organize, use, and share good practices and evidence based upon our experience in providing technical assistance (TA). The KM Specialist will establish an effective knowledge management system that will enable the delivery of high-quality TA, inform program implementation, engage partners, and promote internal and external communications and learning.

Responsibilities

Knowledge Management System Development and Maintenance

• Develop and manage a KM system including protocol, processes and necessary staff capacity and buy-in to document, use and share knowledge assets with staff, partners and other stakeholders to support research, learning, communications and quality service delivery.
• Facilitate identification, consolidation, curation, and organization of new and existing tools, good practices, lessons learned, evidence and other key resources around refugees and the Graduation Approach.
• Disseminate tools and materials within the team, organization, and with external partners.
• Work with the Refugee Affairs team to identify KM gaps and facilitate location or development of needed materials.
• Train staff on the KM systems and organize ongoing knowledge practice presentations.

Learning and Collaboration

• Identify key organizational cultural trends, opportunities and challenges to facilitate effective knowledge management, and propose an organizational approach to create a culture of learning.
• Promote learning efforts, learning opportunities (e.g. cross-project site visits, design missions) and systematization in a manner to ensure accessibility and to support the delivery of high-quality TA to different types of partners in a variety of contexts.
• Maintain internal communications around KM developments and news. Monitor and evaluate knowledge practice, including impact measurement and benchmarking.
• Manage LINGOs knowledge center and/or identify appropriate alternatives.

Communication/Dissemination

• Develop and collaborate on a communications strategy with the Senior Director and Refugee and Communications teams to increase use of knowledge products and disseminate learning and communications pieces to different audiences.
• Direct and manage refugee microsite, a resource library for individuals and organizations interested in graduation and refugees.

Qualifications

Education

Master’s Degree with emphasis on organizational development/management, learning/pedagogy, knowledge strategy, and/or related areas.

Experience

• Seven or more years’ experience in the field of KM for organizational development, learning, and enhanced impact.
• Five years of experience working in the INGO sector with a focus on organizational learning and development, utilizing KM approaches.
• Experience working overseas with INGOs or civil society organizations a plus.
• Minimum of three years leading a KM process in an organizational context.

Knowledge and Skills

• Demonstrated understanding of the conceptual framework for KM processes, with an emphasis on institutionalizing behaviors and systems for learning and using knowledge.
• Proficient in simplifying complex concepts and explaining them to others.
• Experience with livelihoods and the Graduation Approach preferred.
• Strong interpersonal and diplomacy skills, and the ability to work across teams with people of diverse cultures and backgrounds.
• Excellent research, writing, and analytical skills.
• LINGOs literacy (and associated e-learning tools like Storyline, Articulate, QuickLessons).
• Prior experience with Sharepoint preferred.

Behavioral competencies

• Ability to prioritize competing tasks and meet deadlines.
• Highly organized, results-oriented, responsible, dedicated, independent worker.
• Able to make the most of limited resources while working effectively in a team context.
• Proactive self-starter, creative problem-solver.
• Ability to be flexible and productive under pressure.

Language

French or Spanish as a second language preferable.

Travel

Ability to travel internationally about 20% of the time, occasionally to remote areas, at short notice, and/or in areas with safety and security issues.

Compensation and Benefits

As this is a full-time position, we offer a competitive salary and complete benefit program, including comprehensive, affordable health care through medical, dental and vision coverage; financial security with life and disability insurance; opportunities to save using flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to help you maintain a good balance.

This position is based in New York and grant-funded through August 2019, extension contingent upon continued funding. Individuals must be authorized to work in the U.S.

To Apply

To be considered, click the link provided and follow the instructions to upload your cover letter, resume, writing sample (2-3 pages) and three references. Resumes will be reviewed on an ongoing basis until the position is filled. Incomplete applications will not be accepted. This position is immediately available. We regret that we cannot respond to questions or calls.

Trickle Up is an Equal Opportunity Employer. We value a diverse workforce and extend equal opportunity to all applicants and employees regardless of race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or any other status protected by law. Reasonable accommodation may be made to enable people with disabilities to perform essential job functions.

About the Organization

Founded in 1979, Trickle Up’s work equips vulnerable populations, specifically refugees, women, and the indigenous, with economic empowerment skills that enable them to become decision-makers in their lives, households, and communities. We support the extreme-poor to graduate out of poverty to self-reliance (The Graduation Approach) by providing coaching and business skills that foster the creation of savings groups, access to credit, and the development and engagement in livelihood activities. Trickle Up partners with local agencies and community-based organizations, non-governmental organizations, global institutions, and governments, and relies on collecting and building evidence-based data that quantifies our outcomes and impact.

Since 2013, Trickle Up has partnered with the United Nations High Commissioner for Refugees (UNHCR), the UN agency with a global mandate to protect refugees. We advise UNHCR on how to reach the poorest and most vulnerable and integrate the Graduation Approach into their livelihoods programs in order to increase economic self-sufficiency and the resiliency of refugees over the long-term. In furtherance of this initiative, we are establishing an effective knowledge management system for tools, guidance, and approaches to address graduation in refugee contexts, a critical element to ensure learning and cross-fertilization within Trickle Up and with our partners and stakeholders.