Manager, Human Resources (Shared Services)

Job Description

At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.

As the Manager - Human Resources (Shared Services), you will work with the Senior Manager, Shared Services and will support and manage the transition and daily operations of one country wide People Services (PS), Shared Services team. The Shared Services team will be responsible for the transactional activities associated with the Employee and Volunteer life cycle. Working in collaboration with employees and volunteers in a virtual team environment, the Manager, Shared Services will be responsible for managing the day-to-day operations. In addition, they will provide coaching and mentoring to all employees and volunteers as well as develop and improve on existing processes and procedures.

As a Manager, Shared Services you will:

• Ensure the day to day operations are running efficiently by providing the necessary support and guidance to all Shared Services personnel;
• Act as a resource to team members in resolving moderate to complex questions or to trouble shoot issues and manages escalated issues brought forward from Shared Services personnel;
• Partner with the Sr. Manager Shared Services and Sr Business Partners regarding employee and volunteer incidents based on recommendations;
• Engage in department planning with the Sr. Manager, Shared Services in collaboration with staff and volunteers;
• Participate as a member of the PDCT PS which may require on call duties and/or deployment away from home for periods of time; and
• Ensure own understanding and familiarity with emergency response systems, structures and tools including usage of new software.
• Ensure coherence, standards and consistency in the services and initiative across provinces as appropriate;
• Contribute to the planning and implementation and monitoring of a multi-year operational and financial plan

What we are looking for:

• Bachelor’s degree in Human Resources Management or related field with a minimum of 5 years management experience, or an equivalent combination of education and experience;
• Experience managing and working with volunteers in a client-based industry; and
• Management experience providing client service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction.
• Experience mentoring and coaching employees and volunteers in a virtual environment;
• Strong leadership skills and project management skills and experience;
• Experience program planning, monitoring and evaluation;
• Excellent interpersonal and communication skills, both written and oral;
• Proven ability to multi-task in a fast-paced environment;

Working conditions:

• This is a 100% remote position
• This is a full-time, permanent position
• English proficiency is required for this position, French is considered a strong asset
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

NOTE: Applications will be reviewed on a rolling basis and candidates are encouraged to apply as soon as possible.

About the Organization

The Canadian Red Cross helps people affected by emergencies and disasters—situations ranging from a housefire to a flood that disrupts an entire region of the country. Following a disaster, the Red Cross works with governments and other humanitarian organizations to provide for people's basic needs—food, clothing, shelter, first aid, emotional support and family reunification. The specific services offered are based on the community's needs and the role that their Red Cross has in the local disaster response plan. The Canadian Red Cross works overseas in cooperation with other members of the International Red Cross/Red Crescent Movement: 185 National Red Cross or Red Crescent Societies, the International Federation of Red Cross and Red Crescent Societies and the International Committee of the Red Cross. With the support of the Canadian public and the Canadian International Development Agency, we work in situations of war and natural disaster to bring urgently needed relief items, reunite families and help rebuild communities. The Canadian Red Cross supports and manages development and rehabilitation programs, ranging from primary health care to water sanitation. Each year, the Canadian Red Cross sends about 100 professional relief workers on overseas missions.