Microsoft 365 Administrator

  • Mid-level, Short-term contract assignment
  • Posted on 12 October 2021
  • Nairobi, Kenya
  • Closing on 19 October 2021

Job Description

Job Title: Microsoft 365 Administrator

Job Purpose: Assist in the design and delivery of Microsoft solutions to meet business objectives and technical requirements, to create effective knowledge sharing, collaboration and workflow solutions to drive the effective delivery of VSO’s programmes.

Responsibilities:

  • Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization.
  • Assist with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials and documentation.
  • Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues.
  • Explore ways to scale Microsoft’s offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations.
  • Work with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
  • Assist with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed.
  • Offer technical support on Microsoft PowerBi platform to staff in the organization.

Essential selection criteria

Knowledge/qualifications:

  • Up to date knowledge of the Microsoft 365 ecosystem
  • Skilled at user training and support
  • Ability to configure Microsoft 365 to manage processes and document storage

Experience:

  • Demonstrable experience in successfully supporting Microsoft 365 products
  • Experience with and enthusiasm for coaching, mentoring and on the job training

Skills/Abilities:

  • Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
  • Able to work in a team.
  • Strong problem-solving, critical thinking, and analytical skills.
  • Knowledge of the systems development life cycle.
  • Knowledge of systems analysis and design methodologies.
  • Excellent oral and written communication skills (in English) required
  • Effective meeting facilitation skills
  • Able to work effectively in a culturally diverse environment

Technical Requirements

  • Proficiency in Microsoft 365 administration.
  • Microsoft PowerBi usage

About the Organization

VSO is an international development charity that works through volunteers. Our vision is a world without poverty in which people work together to fulfil their potential. We bring people together to share skills, creativity and learning to build a fairer world. VSO welcomes volunteers from an ever increasing range of countries, backgrounds and ages. National agencies in Canada, Kenya, the Netherlands and the Philippines recruit volunteers from many different countries worldwide and this international approach allows us to combine and learn from a rich variety of perspectives. Tackling Disadvantage at "Grass Roots" Level Ours is a very individual "people to people" approach to development. Instead of sending food or money, we send women and men from a wide range of professions who want the chance to make a real difference in the fight against poverty. These volunteers work in partnership with colleagues and communities to share skills and learning and jointly achieve change. But we have to be realistic in our expectations. We commit to long-term development goals and long-term partnerships and focus on sustainable development rather than the short-term relief of certain problems. VSO also works to address the structural inequalities and barriers that prevent people from exercising their rights. We use our experience and our supporter networks to work for changes in policy and practice - rich and poor countries - that reduce disadvantage. VSO is by far the largest independent volunteer-sending agency in the world. Since 1958, we have sent out more than 29,000 volunteers to work in Africa, Asia, the Caribbean, the Pacific region and, more latterly, Eastern Europe in response to requests from our overseas partners. At the moment we have around 1,500 people working in placements in these regions. Shared Partnerships, Shared Benefits You only have to talk to VSO volunteers to realise that they gain from their experience, personally or professionally, as much as they contribute. Many will enthuse how fascinating it was to explore a different culture at first hand. Others will point to the friendships they have made. But many will also tell you how their professional talents have been stretched, and how they have learnt new skills that will significantly enhance their career prospects on their return home. If ever it was true that "you get out what you put in", VSO is proof positive. This experience makes volunteers passionate in challenging misconceptions about developing countries. In the current climate, it is more urgent than ever that we work to achieve a global community where people of all cultures are seen as equal, learn from each other and share a common sense of rights and responsibilities as global citizens. VSO builds on this experience and passion to support a range of global education activity. To find out more about volunteering with or supporting VSO visit our website at www.vso.org.uk

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