Order Fulfillment Planner

Job Description

The Order Fulfillment Planner reports to the Demand Planning and Inventory Manager and works in collaboration with all members of the Demand Planning team as well as staff in other SCMS functions including the Procurement and Freight & Logistics, and Field Program Support. This position is the primary point of contact between the Program Management Office and SCMS field office staff in regards to the order planning and fulfillment of antiretroviral drugs (ARVs).

SPECIFIC RESPONSIBILITIES:

1. Manage the fulfillment of client orders in collaboration with SCMS field office staff and managers including the creation of sales orders in Orion based on approved client orders (PQ’s) and the creation of delivery notes in Orion in collaboration with the IM and field office staff.
2. Collaborate with demand planning team and field office staff for ongoing order management by working with the IM and Quantification Advisor(s) (QA) to develop alternative delivery plans as needed.
3. Create and manage sales orders and delivery notes (transactions) in Orion including dates, quantities, and notations on order fulfillment history.
4. Execute clear and concise communication on order to ensure the PMO, RDC, FO and clients are operating in synch regarding ARV orders.
5. Work with the IM in managing RDC stocks including the allocation of stock to client orders, both scheduled and emergency orders.
6. Interpret and analyze data from multiple sources to effectively problem solve on behalf of logistically complex customers and tracking and reporting the status of inventory, orders, and shipments.
7. Assist in the development of guidelines, processes, and procedures for the Demand Planning & Inventory Management and Procurement units.
8. Participate in subprojects in support of the SCMS Demand Planning and Procurement units as needed and requested, helping to ensure adherence to technical quality, fulfillment of programmatic objectives within budgetary guidelines, and compliance with SCMS agreement requirements.

QUALIFICATIONS AND SKILLS:

1. Demonstrated programmatic, management, and interpersonal skills to effectively collaborate with other professionals engaged in international restricted goods procurement.
2. Master’s degree or equivalent relevant experience in management, health, or the social sciences, preferably in an international context.
3. Demonstrated excellence in personal organization and time management, effective writing skills, and verbal communication.
4. Demonstrated computer skills in all Microsoft Office applications (including Microsoft Project). Familiarity with the Internet also necessary.

Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the U.S. Armed Forces.