PEOPLE & CULTURE (HR) OFFICER

Job Description

PURPOSE OF POSITION:

This role will be responsible for providing data collection, data analysis and process improvement support to the VisionFund International (VFI) People & Culture (P&C) team. It will be required to provide support across various facets of the Human Resources function and will have a primary focus on understanding and driving efficiencies in P&C process. This role will directly support employees and managers at VFI to provide solutions to basic employment queries as well as directing employees to query specific experts within the partnership. This role will also provide support to P&C managers/teams within the MFI’s for various data initiatives and HRIS system compliance.

This role will require an individual who is able to work effectively with limited supervision (often remotely) as well as someone who demonstrates excellence in customer service skills. This is a role that draws on, and develops further, a wide variety of people and culture related theories, best practice and practical experience particularly in relation to change management/culture.

KEY RESPONSIBILITIES:

• Responsible for data accuracy and timely reporting from the Human Resources Information System (HRIS)
• Responsible for P&C reports
• People & Culture Administration: Recruitment, Timekeeping & Absence Management, Employee changes (e.g. via letters and PAFs)
• In-house Training Coordination
• P&C Team Coordination
• Responsible for GC Staff Induction & Exit
• Integrated Talent Management administrative support
• First point of contact for the Employee Engagement survey
• First point of contact for all Global Centre employees

KNOWLEDGE, SKILLS & ABILITIES:

• Tertiary qualification (min bachelor’s degree) in Human Resource Management or related discipline is required or the equivalent level of critical thinking, knowledge of HR theories and best practice and analytical abilities must be demonstrated through relevant work experience.
• Extensive HR administration experience is required.
• Proven HRIS experience and able to demonstrate ability to manipulate data, run queries and create reports.
• Solid communication skills preferably gained in Customer Service/Support position.
• Flexibility to work with colleagues in different time zones.
• Proven ability to juggle a high volume of concurrent activities and work to deadlines and manage multiple stakeholders.
• Influencing skills across many cultures and at all levels.
• Previous administrative experience working to support a virtual team.
• Good command of Spanish an advantage (written and verbal).
• Excellent customer service and relationship management.
• Data analysis (proficiency in the use of MS Excel) and clear presentation of findings (e.g. in MS Powerpoint).
• Fluency in English is required. This role requires effectiveness in written and verbal communication in English including in understanding and conveying nuances, as P&C topics can often be legally or emotionally sensitive.

Preferred Skills, Knowledge and Experience:

• Previous experience in recruitment, employment relations, customer service work an advantage e.g. in process improvement and problem solving.
• Experience using Lotus Notes is an advantage.
• Previous experience as an HR assistant or co-ordinator.
• Experience working in a multi-cultural environment, NGO experience preferred.

Work Environment:

The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

About the Organization

VisionFund International (VFI) is the world’s largest Christian microfinance network. For more than a decade we have been improving the lives of children across the developing world, as we provide small loans and other financial services to families struggling in poverty.

As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, we work in 30+ countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We have an outstanding loan portfolio of nearly US$ 535 million, serve over 1.2 million active borrowers and impact the lives of over 4 million children each year.

Sharing the same vision as World Vision, VFI aims to provide ‘life in all its fullness’ to children as their parents receive small loans, improve their businesses and increase in ability to care for their children as family incomes multiply.