Quality and Growth Program Manager

Freetown, Sierra Leone
Apply by 29 August 2018
Entry-level , Full-time staff position
Posted on 30 July 2018

Job Description

Position Title: Program Manager Program Quality & Growth

Location: Freetown, Sierra Leone

Position Type: Full-time

Reports To: Head of Programming

CRS Background

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Country Background

CRS has been operating and implementing projects in Sierra Leone since 1963. Programming initiatives are nation-wide, with a central office in Freetown and a sub-office in Kabala. With 160 staff, CRS has developed long-standing relationships with district-level government officials in health, nutrition, agriculture, and education sectors. CRS aligns its programs with the Government of Sierra Leone’s national strategies. The Country Programme is finalizing the close-out of the Ebola recovery programmes, clearing up a number of historical issues, and strengthening its operational base ready for future expansion.


CRS Sierra Leone is strategic and intentional in designing, implementing and monitoring projects. We engaged in solving some of the most pertinent issues in agriculture, livelihoods, education, nutrition and health as well as maintaining capacity to respond to emergency response needs. In addition to working with government ministries CRS works closely with national organizations and church partners to engage in these sectors. We focus on cross-cutting issues such as gender, climate change, developing local system’s capacity and supporting consistent and stable policy.

Job Summary

The Program Quality and Growth Manager (PQGM) will support the development of the country program’s capacity to implement high quality programming. Working closely with the Head of Programming (HoP), the position will lead coordination in two technical areas – Monitoring, Evaluation, Accountability and Learning (MEAL), and Business Development. Additionally, the position will support PMs to implement CRS’ program quality principles and standards and utilize CRS’ program quality tools and resources, adhere to donor guidelines, and critically reflect on and adapt industry best practices relevant to the CP’s programming sector areas. In MEAL, the PQGM will be responsible for strengthening the CP’s MEAL systems and capacity of CP MEAL staff. The PQGM will also play a key role in business development efforts, working with CP program managers (PMs) to develop new ideas, lead pre-positioning efforts, and support the development and submission of high-quality donor funding applications.

Job Responsibilities

  • Provide business development support in opportunity analysis, positioning and capture planning, proposal preparation, proposal review, and after-action review.
  • Support country-level prepositioning activities, including preparation of high quality assessment reports, case studies, marketing documents, intelligence gathering and capture planning.
  • Work with CRS and partner staff to mainstream the use of CRS program quality tools and systems, including, ProPack 1, Project Management Standards, COMPASS, ProPack 3- SMILER, integration of peacebuilding, governance, gender and protection considerations across sectors, and the MEAL Policies and Procedures (MPPs)
  • Provides technical lead for quality MEAL design, including tools and methods, appropriate to scope, context, and technical requirements of a project
  • Coordinate quarterly reviews for all projects, lead data quality assessments to improve the CP’s MEAL system, and ensure CP compliance with the agency’s MPPs.
  • Lead the design and establishment of the CP’s centralized accountability framework and system, ensuring active participation between program staff, project participants and relevant stakeholders
  • Develop and co-facilitate MEAL learning modules for CP staff to build capacity and knowledge of CP, Regional and Global MEAL tools, processes, and best practices.
  • Collaborate with PMs to improve the integration of ICT4D to support effective data collection and analysis
  • Support project and program evaluations and reviews by ensuring the quality of evaluation methods and tools, and the use of results to inform evidence-based decision making
  • Support MEAL staff to develop and implement staff development plans and performance plans in line with CP and agency strategic priorities

Agency-wide Competencies

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

  • Serves with integrity
  • Models stewardship and accountability
  • Cultivates constructive relationships
  • Develops talent
  • Continuous improvement and innovation
  • Strategic mindset

Behavior Competencies:

  • Supports teams to understand the strategy and connect individual work to agency mission, guiding principles and results
  • Ensures team activities and resources are aligned with agency priorities and reduces activities that do not
  • Translates broader vision into realistic strategies for the team
  • Ensures that data needed for decision making is collected and analyzed
  • Stays informed of the critical external situations that impact agency work and communicates impacts to staff
  • Considers emerging opportunities and risks when articulating options and recommendations
  • Adapts gracefully to changes in agency priorities and operations

Key Working Relationships:

Supervisory: CP MEAL Manager, MEAL Officer

Internal: Head of Programs, MEAL Manager, Program Managers, Country Representative; Regional and Headquarters-based program quality, business development, technical assistance, operations, management support staff, and marketing and communications staff.
External: Country- level representatives of collaborating organizations, donor agencies, government ministries, private sector entities and other stakeholders as appropriate.

Qualifications and Experience:

  • Master’s degree in International Development, or related field. Additional experience may substitute for some education.
  • Minimum two years international development experience, including working in a developing country;
  • Experience facilitating participatory workshops and methodologies to generate shared learning;
  • Knowledge of Monitoring and Evaluation. Experience with Accountability to program participants a plus
  • Knowledge of business development and fundraising concepts and practice within the foreign aid and/or non-profit contexts
  • Demonstrated experience organizing and facilitating trainings and workshops to peers and colleagues required; knowledge of instructional design and adult learning principles and/or direct training experience highly desirable.
  • Experience with programming approaches, standards, and tools;
  • Experience with completing high quality reports for international donors such as USAID and DFID highly desirable.
  • Strong analytical skills and knowledge of Microsoft Office required; experience with CRS ICT4D suite software (CommCare, iFormBuilder, ArcGIS, Zoho, Bartender), Salesforce or other CRM software a plus.
  • Willingness and ability to travel in country and internationally up to 30%.
  • Excellent interpersonal, oral, and written communication skills.

NOTE: Applications will be accepted until this position is filled.

About the Organization

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States. Our mission is to assist the poor and disadvantaged, leveraging the teachings of the Gospel of Jesus Christ to alleviate human suffering, promote development of all people, and to foster charity and justice throughout the world. Working through local offices and an extensive network of partners, CRS operates on five continents and in 98 countries. We aid the poor by first providing direct assistance where needed, then encouraging people to help with their own development. Together, these approaches foster secure, productive, just communities that enable people to realize their potential. As the official international relief and development agency of the U.S. Catholic community, CRS is also committed to educating the people of the United States to fulfill their moral responsibilities toward our global brothers and sisters by helping the poor, working to remove the causes of poverty, and promoting social justice.

Similar Jobs