Request for Proposals: Digital Transformation for SMEs, Cambodia

Job Description

KEY INFORMATION

Job Title: Request for Proposals: Digital Transformation for SMEs, Cambodia
Sector: Investment & Trade, SMEs
Position Type: Part-Time
Duration/Level of Effort: Short-Term
Position Location: Phnom Penh, Cambodia

SUMMARY OF THE PROJECT

The CAPRED Facility is Australia’s flagship bilateral economic development program in Cambodia, focusing on economic recovery and resilience over the next four years, with a possible three-year extension.

The Facility supports Cambodia in implementing a range of necessary economic interventions and reforms to maintain the country’s economic transition. These interventions and reforms are primarily aimed at encouraging more productive and inclusive public and private investment, which promotes resilient, inclusive, and sustainable growth (RISE).

CAPRED interventions fall under three technical components including: Agriculture and Agro-processing; Trade, Investment and Enterprise Development and Infrastructure Development; and one Cross-Cutting component comprising: Gender Equality, Disability and Social Inclusion (GEDSI); Climate Resilient initiatives, and policy support. GEDSI is at the heart of all that CAPRED does.

SUMMARY OF THE POSITION

CAPRED seeks to engage a consulting firm or consortium to provide Stage-1 technical services for developing MISTI’s public service portal, formalisation and digitalisation of relevant registration and licensing services for manufacturing SMEs, handicrafts, and other industries into a single portal.

The detailed Terms of Reference can be found here: https://www.cowater.com/wp-content/uploads/2023/12/RFP23-021_Digital-Transformation-for-SMEs-Final.pdf

KEY RESPONSIBILITIES

Develop the MISTI Public Service Portal:This portal will consolidate all public service platforms under MSITI, including:

• MISTI Single Identification System: manages user access across all platforms.
• SME & Handicraft Establishment Service platform
• Industry Establishment Service platform
• Certificate of Operation on SME & Handicraft Service platform
• Additional public service platforms (possible future integration)

Design and build the MISTI Single Identification System: This system will manage and oversee user access for top leadership, staff, and enterprise owners. It will connect them to all platforms, enabling seamless data exchange. For global accessibility, it will integrate with CamDigiKey for streamlined application processes with relevant ministries.

Renovate and expand SMEHES:

• Revamping the SME & Handicraft Establishment Service and integrating it into the Public Service Portal.
• Developing web and mobile apps for back-office review and approval of establishment applications.
• Integrating an API with Online Business Registration phase 1 (OBR1).
• Authenticating users through the MISTI Single Identification System.

Develop the Industry Establishment Service (IES):

• Creating a web portal for applying for the service and placing it under the Public Service Portal.
• Building web and mobile apps for officer review and approval of applications.
• Integrating an API with OBR1.
• Implementing MISTI Single Identification System for user authentication.

Develop the Certificate of Operation on SME & Handicraft Service (COSMEH):

• Creating a web-based platform for SMEs/handicrafts to apply for new and renewal certificates. Integrating it into the Public Service Portal.
• Building web-based and mobile apps for officers to review and approve certificate applications and renewals.
• Implementing a mobile app for offline/online inspections of production and environmental conditions.
• Using MISTI Single Identification System for user authentication.

Develop the Troubleshooting and Heartbeat system:

• Creating a web-based platform for system administrator to oversee all log activities from all related systems.
• Creating an automated scheduling request for monitoring of system downtime.
• Creating an automated notification or alert to system administrator.

JOB REQUIREMENTS

These tasks require multidisciplinary skillsets, expertise, and experience. The consulting firm or consortium shall have personnel within the team with the following qualifications and experience.

Education:

• At least bachelor’s degree in computer science, ICT, or any related fields from well-known higher institutions. Doctoral and master’s degree are highly prioritised.

Accreditation:

• A registered company based in Cambodia that has business activities, patent Tax and certificate in software development from Ministry of Commerce, General Department of Taxation and Ministry of Post and Telecommunications

Technical competencies and Experience:

• A minimum of one year of consultation & work experience with government organization.
• A good understanding of the Royal Government of Cambodia’s digital transformation framework and ecosystem.
• At least five years of relevant work experience in software development (Node.js, MySQL, Vue.js & Nuxt.js), advanced database architectural designs, REST API designs, system security designs, distributed system & scalability designs, docker containers and on-premise datacenter.
• Comprehending the execution of data policy & protection.
• Expertise with software project management, code versioning technologies, DevOps automation tools, software unit testing and monitoring mechanism.
• Ability to write clean, readable, maintainable and reusable code using best practices and standards.
• Experience in integrating with OAuth2 authentication mechanism, online payment gateway, CamDX Security Server & CamDigiKey.
• Experience in Laravel Framework (PHP) to review coding program.
• Ability to complete the tasks and deliverables mentioned above.
• Proficiency in English and Khmer languages.
• Excellent communication, writing, and analytical skills.

Other Competencies:

• Demonstrated high ethical standards.
• Display cultural, gender, religion, race, nationality and age sensitivity and adaptability.
• Treat all people fairly without favouritism.
• Fulfil obligations to GEDSI sensitivity and zero tolerance for sexual harassment.
• Strictly comply with DFAT Child Protection Code of Conduct and policy (https://www.dfat.gov.au/sites/default/files/child-protection-policy.pdf).

APPLICATION PROCESS

The proposals including the Response Form must be submitted no later than 5 pm (Phnom Penh time), 31 December 2023 by email to procurement@capred.org with “Business formalization” in the subject line. Any proposals submitted after this time and date will not be considered.

The applicant is required to submit the Response Form in English language (form provided separately), and with an indication of a daily rate for each task/service as per section C of the Response Form. The rate should include any and all costs to carry out the work in the specified location. In addition to the proposal fee, the applicant should also detail any other relevant assumptions or required terms.

The Response Form can be found here: https://www.cowater.com/wp-content/uploads/2023/12/RFP23-021-Response-Form-Digital-Transformation-for-SMEs.docx

For further information:

Further information about this RFP can be obtained from Mr. SOURN Sophoan, Agriculture and SMEs Lead, at email: sophoan.sourn@capred.org

Cowater International is an equal opportunity employer, basing employment on merit and qualifications as they relate to professional experience and position expectations. Cowater does not discriminate against any employee or applicant on the basis of race, religion, sex, gender identity, disability, age, or any other basis protected by law.
We thank all applicants, however only those shortlisted will be contacted.

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