The overall objective of the CHMH Unit is to make the Bank an employer of choice by providing staff members with the most conducive and healthy working environment. Its mission is to drive the transformation of the Medical and Occupational Health Services offered by the Bank and enhancing health promotion, prevention strategies and comprehensive interventions in an effort to protect, preserve and promote the health and well-being of all Staff members - healthy lifestyles for all.
Specifically, the Unit seeks to ensure proper application of the Bank’s policies, instructions and procedures on matters of staff health and well-being; formulate health and welfare policies that are consistent with best practices in healthcare in the workplace; and ensure the administration and provision of quality medical care to Bank’s staff and their dependents; facilitate a healthy working environment for staff through the observance of best practices in health and well-being; oversee and monitor the implementation of the work-life balance guidelines.
THE POSITION:
Staff members are the most important asset of the Bank. Their mental and physical well-being determines the organization productivity. The Senior Employee Welfare Officer works at both strategic and operational level to manage various personnel policies that affect people at work and at home, such as resolving human relations problems, promoting employee health and well-being. S/he will work in tandem with the Medical team to monitor activities related to staff welfare in Regional hubs and Country offices.
Duties and responsibilitiesUnder the overall supervision of the Unit Head of Medical & Occupational Health Services, the Senior Employee Welfare Officer will undertake the following Key Responsibilities:
1. Establishes and maintains good relationships between Managers and staff
2. Assists in the resolution of specific disciplinary or grievance cases, including acting as an arbiter between the staff and the Manager
3. Ensures that grievance handling and disciplinary proceedings are carried out in line with Bank rules
4. Liaises with recourse mechanisms such as: Ombudsman, Appeal Committee, Ethics, Staff Council
5. Builds employee relations capacity and enables management effectiveness through the execution of proactive employee relations initiatives and the delivery of targeted training programs.
6. Implements proactive employee relations initiatives and responds to Staff Council organizing activity
7. Develops and provides comprehensive social and welfare services, including counseling and coaching to staff;
8. Facilitates staff and their recognized dependants settling in the country and provides social and family services that promote and facilitate social integration within a new environment and culture;
9. Develops new administrative procedures to cater for death cases
10. Acts as the contact person representing the Bank for death cases
11. Processes invoices for payment relating to all funeral expenses on behalf of the Bank
12. Resolves conflicts between staff members and third parties outside the Bank
13. Prepares and organizes the President’s annual banquet for staff and spouses
14. Prepares and organizes the Long Service Awards ceremonies
15. Prepares and organizes reception for retiring staff
16. Supports the AfDB Family Association in organizing their seasonal and cultural activities for staff and dependants
17. Supports the Bank’s Artistic and cultural club in organizing their activities
18. Prepares and organizes the election of Family Association’s Bureau
19. Prepares and organizes the of Staff Council’s election
20. Supervises the management of the Bank’s Fitness Centre.
21. Oversees and monitor the implementation of the work-life balance guidelines
22. Acts as the Unit’s interface with HR, Senior Management and Staff Council, to facilitate the implementation of flexible working hours and remote working
23. Works with Medical team to implement the use of automated tools; care data and sick leave management as well as guidelines on Health and wellbeing.
24. Manages maternity and paternity leaves
25. Works with the Medical team to ensure optimum use of facilities such as “Crèche” to be implemented in the future
26. Works in tandem with the Medical team to recognize and address tress related illness and burnout; prevention campaign seminars.
27. Any other task to be assigned by the Unit Head.
Selection CriteriaIncluding desirable skills, knowledge and experience
1. Hold at least a Master’s degree or its equivalent in Human Resources Management, Social Sciences, Business Administration or other related disciplines.
2. Have a minimum of five (5) years of relevant practical working experience handling Social Welfare related duties in similar organizations.
3. Ability to initiate and manage innovations and changes.
4. Experience in participation of staff motivation programs.
5. Ability to interact effectively with people, and cooperate with other colleagues
6. Capable of motivating, leading and inspiring enthusiasm and trust.
7. Private sector experience is advantageous
8. Operational Effectiveness
9. Communication
10. Problem Solving
11. Client Orientation
12. Team working and relations
13. Ability to communicate effectively (written and oral) in English or French languages, preferably with a working knowledge of the other.
14. Competence in the use of standard Microsoft Office Suite applications. Preferably experience of SAP or other integrated Enterprise Resource Planning (ERP) system in HR/administration.
