Senior Manager: Conferences, Meetings, and Events

Job Description

RESPONSIBILITIES

Event Planning Operations

• Develop, implement, and manage department activities, ensuring that quality and service levels are consistent with Institute standards.
• Develop and implement administrative policies and procedures to facilitate effective event planning to achieve the department’s service-oriented objectives and to support the Institute’s mission.
• Establish measures to achieve cost-effective improvements in operations.
• Serve as the Protocol Officer for the Institute, to ensure all VIP events are carried out with decorum, proper etiquette and cross-cultural respect.
• Foster an environment of cross-department communication and collaboration.
• Coordinate requests for meeting space from both internal and external constituents in a systematic, structured and timely manner.
• Maintain a master schedule of events and communicate on a regular basis to appropriate parties.
• Ensure world-class client service, delivering on all logistical and programmatic details of their meetings and events.
• Coordinate and facilitate BEO meetings with internal staff and ensure distribution meets timeliness standards.
• Participate and oversee the continuous review of scheduled events and troubleshoot potential challenges/conflicts.
• Serve as the point of contact with high profile and VIP groups to ensure excellent customer service.
• Create mechanisms for customer feedback to ensure a culture of continuous improvement.

Team Leadership

• Recruit, train, and develop staff to achieve team goals.
• Provide continuous communication and coaching to staff and constructively resolve conflicts in a direct and timely manner.
• Ensure outstanding professionalism in dealing with staff, clients, and vendors.

Sales & Marketing / Financial Management

• Develop and implement a comprehensive marketing and communications plan for third party rentals.
• Enhance and maintain existing client relationships to improve their experiences and generate repeat bookings.
• Manage contract services including catering, furniture rentals, lighting, etc.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience in a related field is required.
• Minimum of 10 years of experience in conference center and event planning management, including logistics, catering, presentation, customer service, marketing, and financial management.
• Minimum of five years of supervisory experience.
• CMP certification is a plus.
• Protocol certification highly desirable.
• Proficiency with Delphi highly desirable.
• Demonstrated track record of outstanding leadership and impeccable customer service.
• Demonstrated exceptional interpersonal skills with experience interacting and influencing at all levels of the organization.
• Must have the ability to inspire and foster team commitment and trust, facilitate cooperation and motivate team members to accomplish team goals and personal best.
• Must have excellent written and oral communication skills, including sound editing and proofreading abilities.
• Outstanding project management skill with the ability to respond quickly to changing priorities and situations.
• Self-motivated team player with a high level of enthusiasm and strong work ethic.
• Some extended hours and weekends may be required.

Note: Applications will be accepted until the position is filled.