Senior Manager, IT Business Partner

Job Description

Position title: Senior Manager, IT Business Partner

Location: Geneva

Purpose of the position:To enable the best information technology (IT) solutions that meet the business needs. The position bridges the gap between business and technology solutions ultimately in support of the Gavi mission.

Department: Public Engagement & Information Services (PEIS)

Team: Knowledge Management & Technology Solutions (KMTS)

Reports to: Head, Business Partnership & Delivery

N° of positions supervised (if applicable): 0 staff (4-8 project based external resources/consultants)

Career step level: 4

Gavi, the Vaccine Alliance is a public-private partnership committed to saving children’s lives and protecting people’s health by increasing equitable use of vaccines in lower-income countries. The Vaccine Alliance brings together implementing country and donor governments, the World Health Organization, UNICEF, the World Bank, the vaccine industry, technical agencies, civil society, the Bill & Melinda Gates Foundation and other private sector partners. Gavi uses innovative finance mechanisms, including co-financing by recipient countries, to secure sustainable funding and adequate supply of quality vaccines. Since 2000, Gavi has contributed to the immunisation of more than 888 million children and the prevention of more than 15 million future deaths.

THE ROLE

The IT Business Partner, Senior Manager will report to the Head of Business Partnership & Delivery in the Knowledge Management and Technology (KMTS) organisation with core platform ownership and responsibility to enable the best information technology (IT) solutions that meet the business needs covering departments across the Gavi secretariat.

MAIN DUTIES/RESPONSIBILITIES

• Define and maintain core platform roadmaps that align with business strategy (Salesforce, SAP, HR systems, digital workplace and collaboration tools, e.g., Office365, Drupal, or other platforms used at Gavi);
• Act as an advisor to business focals to shape their strategy with regard to technology and ensure they are aware of IT service offerings while acting as a link between business and technical experts when designing technology solutions;
• Integrate KMTS into the Gavi secretariat by fostering inter-departmental communication and collaboration in service of secretariat goals and priorities by being an advocate and evangelist of business partnership and technology solutions across the Gavi Secretariat;
• Understand Gavi’s mission, current state and priorities then determining how to enable/accelerate goals in partnership with assigned departments; building the 3–5-year technology and application strategy across the secretariat through communicating a clear vision, plan and roadmap to stakeholders;
• Promote business projects and value to the IT leaders and community;
• Define, prioritise, and manage programme and project initiatives while informing on major process change projects;
• Define and track ROI for business initiatives including cost, benefits, and risk;
• Help define and communicate new services to support business needs;
• Participate in development of business strategic planning and IT strategic planning;
• Assist in the development of metrics used to track value delivery;
• Provide details on cost, value, and opportunity to optimise IT spend (initiatives and support services);
• Gather high-level business requirements and define scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with business focals;
• Lead in the development of business cases requiring IT-based solutions;
• Monitor that KMTS is meeting the business expectations;
• Oversight of external resources for project-based work, managing these resources for solution definition, design, build and deliver to quality expectations;
• Effective handoff to the KMTS Infrastructure and Operations team as solutions transition from hyper-care to steady state;
• As the application and platform owners, work with the Infrastructure and Operations team to refine SLAs based on business need;
• Maintain up-to-date awareness of application and technology trends, and make recommendations for implementation of new/upgraded systems and technologies;
• Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.

Note: The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned.

QUALIFICATIONS

ACADEMIC

• Bachelor’s degree business, computer science, management information systems, or related field;
• Preferred Agile, Safe or PMP certification.

WORK EXPERIENCE

A minimum of 8 years of demonstrated experience in a solutioning and systems design with responsibility for delivery and implementation;

Demonstrated experience in IT project management or solution delivery;

Demonstrated experience in business relationship management with the ability to articulate, persuade and communicate the business value of IT and create the IT roadmap for the areas in scope;

Demonstrated ability to adapt to complex business environments and situations.

SKILLS/COMPETENCIES

• Application domain knowledge and experience in implementing or managing roadmaps for core applications/platforms used at Gavi (Salesforce, SAP S/4, HR systems, nice to have digital workplace collaboration tools e.g., Office365, Drupal);
• Excellent analytical skills to critically evaluate information gathered from multiple sources;
• Ability to manage stakeholder expectations and resolve conflicts;
• Ability to lead requirements elicitation workshops;
• Ability to face on new challenges and shift focus to other platforms as priorities shift
• Understanding of contemporary requirements gathering practices and the ability to apply them in practice;
• Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies, PMP or Agile certification a plus;
• Knowledge of product management concepts;
• Excellent communication and presentation skills;
• Excellent business acumen and ability to translate new solutions and technology into business value;
• Proven ability to drive important transformational projects and implement changes taking into consideration both the process and human dimensions;
• Ability to remain calm under pressure and manage conflict constructively;
• Ability to build trust easily at the highest level and stand as a senior business partner;
• Demonstrated influencing capabilities with organisational intelligence, team promotion, and trust-building.

LANGUAGES

• Fluent English is required;
• French is an asset.

CONTACTS

• Gavi Secretariat;
• Information technology Service Providers;
• Alliance partners.

If you wish to apply, please provide a cover letter and resume through our Careers webpage and apply by clicking on “Senior Manager, IT Business Partner”. Deadline for applications is 5 January 2022.

Please note that as a vaccine organisation and in order to provide duty of care towards its employees, Gavi is requiring its new employees to confirm that they are fully vaccinated against Covid-19 as a condition for pursuing employment with us. You can find out more by visiting this link.

Become part of our community and join us on Facebook and Twitter for updates about our mission to save children’s lives! You can also follow our hashtag #vaccineswork.

Gavi brings together the public and private sectors to save lives and protect people’s health by increasing equitable and sustainable use of vaccines against 18 infectious diseases. You will be joining an organisation at the centre of the international COVID-19 response, at the most critical time in global health in a lifetime. You will work in a culturally diverse environment with over 70 nationalities. You will collaborate with partners such as WHO, UNICEF, the Bill & Melinda Gates Foundation, the World Bank – and from business, civil society and government.

And you will work in the first global health organisation to receive equal gender salary certification. Your unique experience, skills and talents can help us achieve our vision of leaving no one behind without the life-saving power of vaccines.

In support of Gavi’s commitment to diversity, equality and inclusion, we hire globally and welcome applications regardless of age, disability, ethnicity, national origin, family status, sex, gender identity or expression, physical characteristics, race, religion, spirituality or sexual orientation.

About the Organization

Gavi, the Vaccine Alliance is a public-private partnership committed to saving children's lives and protecting people's health by increasing equitable use of vaccines in lower-income countries. The Vaccine Alliance brings together developing country and donor governments, the World Health Organization, UNICEF, the World Bank, the vaccine industry, technical agencies, civil society, the Bill & Melinda Gates Foundation and other private sector partners. Gavi uses innovative finance mechanisms, including co-financing by recipient countries, to secure sustainable funding and adequate supply of quality vaccines. Since 2000, Gavi has contributed to the immunisation of nearly 855 million children and the prevention of more than 15 million future deaths.

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