Senior Operations Officer

  • Mid-level, Full-time staff position
  • Posted on 12 August 2020

Job Description

    • US-VA-Arlington
  • Apply
  • Reporting to the Vice President (VP) of Global Health Systems Innovation (GHSI) - the Operations Officer plays a strategic role in ensuring the successful management of GHSI’s operations. The Operations Officer supports GHSI’s management, including planning and monitoring the GHSI budget, workplan, communications, and internal and external engagements. The Operations Officer plays a key role implementing GHSI’s operations, and acts as liaison between GHSI leadership and staff.

    He/she advises on financial aspects of GHSI’s operations and works collaboratively with BDI, PDG, and corporate groups (finance, HR etc.) to support strategic initiatives.

    The Operations Officer must have good knowledge of MSH operations and strong business and organizational acumen. The successful candidate for this role will be driven by passion for achieving the operational excellence required to achieve MSH’s mission. As key advisor to Leaders of GHSI, the Operations Officer handles complex and sensitive issues that intersect clients and organizational dimensions, and helps to manage issues across the spectrum.

    Operational Practice Standards

    • Partner with the VP, GHSI to leverage time and duties based on the shifting and growing needs of the GHSI leadership team.
    • Oversee and manage administrative, financial and operational activities for GHSI, ensuring the VP, GHSI is informed of upcoming events, commitments and responsibilities with appropriate and timely follow up.
    • Establish and maintain effective working and liaison relationships with GHSI leadership team, and internal and external associates. Lend collaborative and liaison support to GHSI leadership team and other relevant managers.
    • Support the planning process related to operations, strategy, budget, and organizational goals.

    Strategic Planning

    • Develop and implement a system for tracking and reporting on the progress of the GHSI strategic plan implementation and effectiveness impact. Coordinate work plans and scorecards supporting GHSI’s strategic goals.

    Cross-Cutting Initiative Amanagement and Matrix Integration

    • Facilitate the integration required across often disparate stakeholders who may need further clarity, alignment and involvement to directly impact the desired goals – tact, diplomacy, and persistence are essential qualities in executing this dimension of the role.
    • Support GHSI leaders in organizational initiatives, projects, communications or investigations related to MSH values, culture, talent management, staff development, and matrixed management

    Special Projects

    • Act as manager for special Projects within GHSI, including change management and strategic initiatives.
    • Manage resource needs for special research analysis activities, which may include supervision of small pool of staff available to technical and project staff for research and analysis


    Required: Bachelor’s degree in communications, business, social sciences, foreign language, or related field.

    Preferred: Master’s degree in a related area


    Required: 6 years of experience working in administrative, communication, or project management-related activities with a bachelor’s degree or 3 years of experience with a master’s degree.

    Preferred: 8 or more years of related experience.

    Knowledge and Skills

    · Strong interpersonal and communications skills, with the ability to work collaboratively with program, finance, and operations staff, as well as employees at every level of the organization

    · Excellent knowledge of Microsoft Office Suite applications is required, including mastery of Word, Excel, and PowerPoint.

    · Excellent knowledge of Google Platform Applications, such as Gmail and Google Calendar.

    · Strong ability to communicate clearly and concisely in English, both verbally and in writing. Language skills in French and/or Spanish highly preferred.

    · Excellent research and analytical skills.

    · Ability to adapt and learn other database programs as required.

    · Prior experience in a global health environment is preferred, but not required.

    · Excellent presentation skills.


    · Demonstrated organizational, planning, and time management skills. Excellent problem-solving abilities for complex issues.

    · Ability to maintain strict confidentiality and organizational integrity.

    · Ability to work flexibly, collaboratively and independently in a complex and diverse organization.

    · Tact and ability to work effectively with others at all levels, both internally and externally.

    · Demonstrated competence to handle a variety of activities with attention to detail and quality and with minimal direction and supervision.

    · Excellent interpersonal skills and ability to work successfully in a team environment.

    · Demonstrated ability to use discretion and good judgment.

    · A pleasant, welcoming, and articulate telephone manner with an ability to use tact and discretion when necessary. Empathetic instincts with good people skills.

    · A good sense of humor and ability to maintain a fun and pleasant office environment for staff is required.

    · Ability to maintain a good work/life balance is required in order to maintain a high energy level.

    · Is aware of and adheres to MSH’s procurement integrity standards and the MSH code of ethics in all activities

About the Organization

Management Sciences for Health, an international nonprofit organization, is dedicated to closing the gap between what is known and what is done about public health problems. MSH saves lives and improves health by helping public and private organizations throughout the world to effectively manage people, medicines, money, and information. Working from more than 30 country offices and our US headquarters, our staff from 65 nations is highly regarded for its technical expertise, integrity, and commitment to making a lasting difference in health.

Management Sciences for Health (MSH) is a nonprofit international health organization composed of more than 2,000 people from 73 nations. Their mission is to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Together with their partners, they are helping managers and leaders in developing countries to create stronger management systems that improve health services for the greatest health impact.


MSH takes an integrated approach to building high-impact sustainable programs that address critical challenges in leadership, health systems management, human resources, and medicines. Simply put, they support stronger health systems for greater health impact.

Their expertise in these areas falls into the broad categories of management functions—for example, leadership and governance or pharmaceutical management—and health areas like tuberculosis or maternal, newborn, and child health. They apply their expertise by

  • Partnering with governments, local organizations, and communities in developing nations to build their own capacity for long-term health impact;
  • Providing global leadership in critical areas of health management and health care delivery;
  • Bringing the best of MSH from around the globe to the people we serve, working as One MSH with a focus on lasting health system improvements.



Leadership, Governance, & Management

They work with in-country partners to build stronger health systems to improve:

    • the management and leadership of priority health programs, health organizations, and multisectoral partnerships such as The Global Fund to Fight AIDS, Tuberculosis and Malaria, developing a critical mass of managers at all levels of the health system who can lead and inspire teams to achieve results;
    • the management systems of health organizations in the public and private sector, transferring practical approaches and skills to ensure that management structures contribute to sustainable organizational success;
    • the governance and management of health organizations and multisectoral partnerships, facilitating change and transferring knowledge to enable organizations to administer their resources efficiently and scale up their services.


Health Service Delivery

MSH combines extensive public health expertise, proven service delivery approaches, and evidence-based interventions in five critical areas:

    • HIV & AIDS
    • Tuberculosis
    • Maternal, newborn, and child health
    • Family planning and reproductive health
    • Other communicable diseases, including malaria and pandemic and avian influenza

Human Resources for Health

MSH helps governments develop multisectoral strategies and policies to plan and manage their health workforces. We use a comprehensive approach that addresses all the facets of human resources for health needed to achieve an adequate supply of well-trained and motivated health workers. MSH offers capabilities in leadership, human resource management, education, partnerships, policy, and finance to achieve these goals.

Pharmaceutical Management

Vital to our success is a participatory approach to project design and implementation, which cultivates broad-based support from all stakeholders. We also build and improve infrastructure and local capacity to effectively purchase, store, deliver, and use quality essential medicines.

Health Care Financing

MSH helps governments and NGOs assess their current financial situation and systems, understand service costs, and develop initiatives to use existing funds more effectively and generate additional revenue—all with the goal of supporting a nation’s health priorities.

Health Information

MSH has developed proven methods for rapidly strengthening the analysis and use of existing health data—normally at the province, district, and facility levels—without revising existing recording and reporting requirements. With an emphasis on learning through action, district teams undertake assessments of health services, identify gaps in performance, and design solutions to support better decision-making and, therefore, better management of improved services.

MSH has worked closely with the Health Metrics Network of the WHO to develop a comprehensive approach for enhancing the performance of health information systems and data by employing a practical, strategic planning process that can be carried out by national working groups.

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