Job no: 583805 Contract type: Internship Duty Station: Budapest Level: Internship Location: Hungary Categories: Information Communication Technology, Administration
For every child, results
UNICEF’s Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology. Internships at UNICEF offer eligible students and recent graduates the opportunity to gain hands-on experience, strengthen their skills, and contribute to UNICEF’s mandate of delivering results for children.
An internship is the perfect way to kick start your career. Through this internship, you can gain your first experience of daily working life. We offer you the opportunity to put into practice the knowledge you acquired during your studies. In addition to theoretical knowledge, you will also gain practical experience in a dynamic, international environment.
The Strategic Business Modernization Section (SBM) unit ensures that service delivery at the GSSC meets the highest quality standards. The Service Quality Assurance Team (SQA) team plays a key role in testing, monitoring compliance, identifying risks, and providing independent insights on process performance, to meet high quality standards and satisfy customer expectations.
The SQA Intern will support this work by contributing to data-driven analysis, transaction reviews, compliance monitoring, reporting, and awareness initiatives to strengthen quality and consistency across GSSC operations.
How can you make a difference?
Under the overall supervision and guidance of Service Quality Assurance, the intern will take part in QA deep dives, perform data analytics, help with suspicious transactions and to raise awareness of potential risk of fraud, while also helping with the coordination and support functions of the QA team.
This may involve
Support data collection, entry, cleaning and analysis for QA activities, including dashboards and reports.
Use dashboards and datasets with various complexities to design and run analysis.
Assist in performing quality reviews to identify errors, gaps, and areas of non-compliance with established policies and procedures. Help analyze root causes of inconsistencies, errors, or irregularities.
Assist in preparing monthly QA reports by consolidating results, highlighting trends, irregularities and areas for improvement.
Support QA deep dives on specific service delivery processes to identify root causes and suggest improvements.
Contribute to risk awareness and compliance initiatives (e.g. fraud prevention awareness, process improvement discussions).
Document testing methodologies, findings, and lessons learned in clear and concise formats (presentations, briefs, reports).
Provide general support to the QA team in ongoing projects and ad hoc assignments.
In addition to daily tasks, the intern will be actively engaged in the following QA initiatives:
QA2.0 Project – Standardizing Quality Assurance
Support the QA team in streamlining processes by defining roles, standardizing methodologies, and unifying documentation and training.
Help design unified Power BI dashboards and reporting templates for QA activities.
Assist in building a structured QA task management system and identifying new areas for QA coverage.
Participate in data-driven investigations into specific service delivery processes.
QA Advocacy Project
Help the QA team “spread the word” across GSSC and UNICEF about what QA is and why it matters.
Support awareness activities such as creating engaging presentations, videos, games, events, or internal campaigns.
Contribute to building a culture of quality and continuous improvement.
To qualify as an advocate for every child you will have…
Minimum requirements:
The incumbent should:
Be currently enrolled in or recently graduated (within two years) from a university degree program in Economics, Business Administration, Public Administration, Social Science, Data/Computer Science, Statistics, or another related field.
Fluency in English required. Knowledge of one other UN working language is an advantage
Eligible applicants must be nationals of EU countries or hold a valid work permit for Hungary.
Required competencies
Analytical: Strong attention to detail with the ability to identify patterns, inconsistencies, and trends in data.
Data skills: Basic knowledge of data analysis and visualization tools (e.g. Excel, Power BI, or similar). Ability to prepare, clean, and interpret datasets.
Quality mindset: Interest in quality assurance, compliance, and process improvement, with curiosity to explore root causes.
Communication & creativity: Ability to communicate complex ideas simply. Comfortable preparing reports, presentations, or creative materials (videos, infographics, campaigns) to raise awareness.
Organization: Able to manage multiple tasks efficiently and document findings in a clear and structured way.
Collaboration: Works effectively in a multicultural team environment and builds positive relationships with colleagues.
Independence & initiative: Proactive, eager to learn, and able to take responsibility for assigned tasks with minimal supervision.
Contract duration and terms
This contract is for a 3-month duration, a minimum of 3 days in the office, 2 days remote per week
The intern is expected to be in the office when needed for specific activities
The anticipated start date of this internship is October 2025.
This internship is paid with a stipend of net HUF 2360 / hour capped at net HUF 405,941 per month.
Individuals must fund their travel and living expenses
Individuals must have proof of medical insurance covering their time at the duty station
Individuals are personally responsible for obtaining any required visa or residence permit, covering the entire period of their internship
Interns may take up to 2.5 days per month off work for any reason, including for medical reasons. The stipend will be reduced for any absence beyond this quota
Advertised: Central Europe Daylight Time Deadline: Central Europe Daylight Time
About the Organization
UNICEF is out to change the world for children vaccination by vaccination, blanket by blanket, biscuit by biscuit, book by book. In most of America, these things are considered completely ordinary. But in many parts of the developing world, they can save a child's life.
UNICEF is unique among world organizations and unique among those working with young people. As a global movement, we use our authority to influence decision makers and diverse partners to turn the most innovative ideas into reality. In 155 countries and territories, UNICEF's field staff uses hard-won expertise to meet the challenges facing children and those who care for them.
Our history has given us a profound understanding of development and the importance of child health, education, equality and protection in advancing humanity. All that we do helps children realize their full potential.
In support of UNICEF's work, the U.S. Fund for UNICEF focuses on five major priorities: education, emergencies, HIV/AIDS, immunization and malnutrition.
Start your application
Applications for this position must be completed on the recruiting organization's website.
