DIVISION PURPOSE: The Engagement division exists to increase the number of supporters who share our ambitions, to increase our income, resilience and impact.
TEAM PURPOSE: To maximise income through the sale of goods in our shops, in line with the retail strategy, our retail products and opportunities for growth. Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible by being commercially aware, creative and innovative.
JOB PURPOSE:. To oversee all aspects of Oxfam shop management and to be instrumental in the growth and development of the shop and our online business in line with our feminist principles and values. Through strong leadership you will lead and empower a team of staff and volunteers to deliver high levels of excellent customer service while offering support, direction and inspiration when needed. You will develop a strong sense of teamwork working together to deliver high levels of performance across the whole business. To be responsible for the financial management of the Oxfam shop and to be proactive in the overall strategic direction and development of the business and its people.
DIMENSIONS OF THE ROLE
• Managing resources within defined boundaries or a specialist area, including people, assets and budgets within the national framework.
•Providing support and advice to line on areas of work covered in their remit
•Ensures operational implementation of divisional strategy to agreed standards.
•Assists with the development of solutions to diverse and complex problems and develops solutions to more routine problems
•Receives information in a variety of formats from a variety of internal sources as well as some information from external local sources.
•Flexibility to determine own work pattern within the departmental framework.
•Ability to analyse and interpret external and internal information and assess its influences on the department or local business area and then take appropriate and agreed action.
•Impact of this role is significant within the department and could have some impact on the division and/or the local retail environment.
•Contribute to and influence local operational or specialist planning.
•Providing team leadership to motivate, develop and to model a significant following culture.
•Play a key role in performance managing people resources to achieve divisional and departmental targets.
Experience, Knowledge & Competencies
Essential
For this role, we have selected the most relevant feminist leadership practices which we will use for assessment purposes (which you can read more about here):
• Self-Awareness
• Enabling
• Mutual accountability
• Relationship building
In addition:
• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Enjoys working with people and has a friendly and approachable manner.
• Ability to manage time under conflicting priorities.
• Ability to demonstrate resilience to the everyday pressures that come with the role.
• Excellent communication skills.
• Ability to motivate self and others.
• High level of motivation, enthusiasm and a sense of fun.
• Open and adaptable to change and able to support others through it.
• Ability to establish and maintain successful retail processes and merchandising.
• IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.)
At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.
Desirable
• Commercial awareness and judgement.
• Ability to understand and interpret basic financial reports.
Deadline: 08 November 2022
