Systems Super User

Job Description

Job Purpose

Responsible to provide support to finance officers in using the ERP system and implement adequate internal controls.

Duties and Responsibilities

User Support and Training

• Draft, maintain and make available system documentation, instructions and manuals for reference by users and provide training
• Provide timely first line support, on the job training and troubleshooting solutions on the systems to users with reported financial system issues.
• Research and adopt best practices in own area of work, and maintain high level of knowledge in order to effectively undertake the duties of the post

Reporting

• Assist users with information needs, handling data from the system to produce tailor made reports
• Assist users in continuously improving their business reporting and templates and attend to special information requests from management.
• Design and use analytical reports for supporting the decision making cycle.
• Validate data integrity for reporting
• Prepare mitigation reports and liaise with statutory auditors.

Analytical Support

• Review transactions log and report on any unusual user transactions
• Perform analytical control procedure on log of transactions
• Assist users to perform analytical review of accounting data and produce reports for management

Internal Control

• Understand internal controls which are system driven, work with solution provider to ensure these are embedded in the system
• Analyse and document financial control processes to enable integration and consolidation across key systems where possible.
• Implement adequate control procedures to maintain data integrity
• Continuously monitor the effectiveness of system controls, and maintain adequate security to ensure user cannot tamper with the configurations
• Review transactions logs as a back-up check to ensure system controls are operating as intended
• Review of finance systems audit trail, follow up with users and take corrective actions
• Implement auditor recommendation for improvements to system controls and liaise with solution provider accordingly
• Implement adequate system backup procedures on site and off site and participate in recovery.
• Development and maintenance of the current and historical finance data warehouse

Manage Access Rights

• Manage user access rights to the accounting modules, ensure alignment with user duties and no conflicting access right, timely activation, change or deactivation of access rights
• Develop and implement appropriate policies, procedures and templates for access rights control
• Make recommendations to management for better internal control
• Periodically extract user access rights report and submit to the Finance Director for review

System Development/Upgrade/Reconfiguration

• Discuss with users, identify information needs and define new functional system requirements to better serve users.
• Communicate requirements to solution provider
• Oversee all system upgrades/modifications, reconfiguration undertaken by the solution provider or new finance system implementation and data migration
• Perform user acceptance testing
• Review system performance and report to management and solution provider.

Position requirements

Qualifications

• At least a Degree in Computer Science, Information Technology or any related field from a recognised institution

Professional Certification

• Professional certification in ERP/Accounting Software

Specialised Knowledge

• Knowledge of Enterprise Resource Planning (ERP) system and accounting system and related modules
• Knowledge of accounting and related principles/concepts
• Knowledge of system controls

Skills Requirements

• Communication skills
• Interpersonal skills
• Networking and relationship building skills
• Organisational skills (planning, time management, work prioritisation)
• Research, analytical and problem-solving skills

Competency Requirements

• Apply interpersonal styles/methods to develop and motivate staff
• Capable of maintaining quality whilst working under pressure and adhering to deadlines
• Capacity to motivate and influence people positively and creates a climate where people want to do their best
• Conceptual and practical thinking
• Customer focused
• Decisive
• Demonstrate ability to work independently and largely unsupervised
• Maintain confidentiality and respectful of sensitive situations
• Methodical and organised, with a high level of attention to details
• Organisational awareness with an understanding of how to engage the organisation to get things done
• Professionalism and adherence to good work ethics
• Question conventional approaches and encourage new ideas and innovations for progress
• Resilience and personal drive, self-motivation
• Results and performance driven
• Team player

Tenure of appointment

The term of appointment of the Director, Industrial Development and Trade shall be for a fixed period of four (4) years, renewable once for another period of four (4) years. While appointments for positions (2–19) will be on a fixed-term contract for four (4) years, renewable twice for an equal period, subject to:

• satisfactory completion of 6 months’ probation;
• satisfactory performance;
• retirement age limit of 60 years; and
• the continued need for the position.

Eligibility

The positions are open to qualified applicants who:

• Are 52 years old or younger. This requirement is based on the Organization’s need to recruit staff who can serve for a reasonable period of time before reaching the mandatory retirement age of 60 years.
• Are from the following eligible Member States: Angola, Botswana, Democratic Republic of Congo, Eswatini, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, United Republic of Tanzania, Zambia and Zimbabwe.

Closing Date and Submission of Applications: Applications must be submitted to the SADC National Contact Point https://www.sadc.int/opportunities/employment/national-contact-points/ of the eligible Member States not later than or on 28^th October 2022.

Applications should be accompanied by the following:

1. a cover letter stating the position that you want to be considered for and describing how your qualifications, experience, and competencies are relevant to the position;
2. not more than five (5) pages of updated curriculum vitae;
3. certified copies of your degree(s), Diploma(s) and Certificate(s); and
4. duly signed and completed SADC Application Form.

Should you be shortlisted, you will be required to produce evidence of educational and professional qualifications supporting your application, on the day of your interview.

Gender Mainstreaming

SADC is an equal opportunity employer and particularly encourages applications from female candidates.

If you are results orientated, you have a passion for the transformation and development of Southern Africa and possess the required competencies, please submit your application.

Only applicants who meet the requirements of the SADC Secretariat and being considered for an interview, will be contacted. Should you not hear from the SADC Secretariat within two months after the closing date, kindly consider your application unsuccessful.

For further details on the position that you want to apply for, job profiles, and SADC Application Form, refer to the SADC Website: www.sadc.int

Details can also be obtained from the National Contact Point in your respective country.