Web Master

Job Description

Background

Under the guidance and direct supervision of the ICT Specialist, the Webmaster provides support in the maintenance of up-to-date web site for UNDP, UNCT and UNDSS Offices in Nigeria. The incumbent in consultation with the ICT Specialist and UNDSS Security Advisor is responsible to provide relevant content on the Web site and develop and maintain Web-based applications. The webmaster is responsible for general management of the development and production web servers, as well as the conception, design, development, documentation and implementation of Internet-based applications to support business operations. The Web master promotes a client-oriented approach.

The Web Master works in close collaboration with the ICT, operations, program and project teams in the CO, UNCT, UNDSS and UNDP HQs staff for resolving complex web related issues.

Duties and Responsibilities

Summary of Key Functions: * Designing and creating web-based applications * Ensuring functionality, navigability, usability, and accessibility of UNDP Nigeria and UNDSS websites * Effective functioning of UNDP Nigeria, UNCT and UNDSS Public and Intranet web sites * Provision of web management services * Provision of Helpdesk and administrative support to users in website administration and management including content updating * Facilitation of knowledge building and knowledge sharing

Designs and maintains the websites, ensuring the continual correctness, completeness, and timeliness of information on the sites.

• Designs and creates web-based applications using MySQL, PostNuke, Apache and PHP as well as Microsoft tools & technologies: IIS, ASP, MTS, Index Server, JavaScript/VBScript, Visual Interdev.
• Installing, configuring, maintaining, tuning, analyzing and optimizing websites in the UNIX and NT environments.

Ensures, navigability, usability, and accessibility of UNDP Nigeria, UNCT and UNDSS websites:

• Compliance with corporate templates, technology standards, guidelines and procedures for the CO Website.
• Elaboration of internal policies and procedures on the use of Websites including confidentiality where appropriate.
• Develops procedures for web committee and general production procedures
• Champions the effective use of Internet and Intranet communication tools to enhance communication between staff and with the public at large.
• Interacting with clients
• Website promotion

Provides web management services focusing on achievement of the following results:

• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
• Creation and maintenance of the CO and UNDSS web site and intranet ensuring that the content is updated and meets the requirements of UNDP Nigeria, UNCT and UNDSS.

Provides Helpdesk and administrative support focusing on achievement of the following results:

• Securing the Website and Servers.
• Maintains and reports web usage and access statistics/Generating Log Reports
• Troubleshoots technical problems with the websites
• Assists other IT staff with internet/intranet server management and administration
• Works with web representatives and their departments to translate content to standard
• Prepares User & Technical Documentation

Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of trainings for the operations/ projects staff on web related issues.
• Maintenance of staff training profiles.
• Synthesis of lessons learned and best practices in website design, maintenance and administration.
• Sound contributions to knowledge networks and communities of practice.
• Monitor industry trends, technologies, and standards and be able to research, recommend, and apply new web technologies as they emerge.

Impact of Results: * The key results have an impact on the overall efficiency of the Country Office, UNCT and UNDSS including improved business results and client services.

Competencies

Corporate Competencies: * Demonstrates integrity by modeling the UN’s values and ethical standards. * Demonstrates commitment to UNDP’s mission, vision and values. * Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability. * Treats all people fairly without favoritism. * An excellent sense of judgment. * Creativity and innovation for coordination and management activities; * Strategic vision: strong technical and analytical capacities, sound judgment. * Excellent organizational skills and ability to handle multiple tasks effectively. * Dependability, reliability and initiative. * Sense of confidentiality. Functional Competencies: People Skills and Team Working: * Recognizes and responds appropriately to the ideas, interests and concerns of others. * Works as a team member, be a good listener, well organized, pay attention to details, and meets deadlines. * Builds trust and engender morale by displaying open, transparent and credible behavior. * Respects individual/cultural differences; utilizes diversity to foster teamwork. * Ensures others’ understanding of, involvement in, adaptation and sustenance of a change process. * Sets clear performance goals and standards. * Executes responsibilities accordingly; provides and responds constructively to feedback (correction or recognition). Knowledge Management and Learning * Shares knowledge and experience and provides helpful advice to others in the office * Ability to develop systems for structuring, codifying and providing access to information and knowledge Development and Operational Effectiveness * Ability to provide Web design and maintenance services * Excellent knowledge of MySQL, PostNuke, Apache and PHP. * Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate protection systems, programming with UNIX, Perl, PHP, SQL, HTML, JavaScript, knowledge of web design, knowledge of Novell Netware network administration, ERP * Ability to provide input to business processes re-engineering, elaboration and implementation of new systems Leadership and Self-Management * Focuses on result for the client and responds positively to feedback * Consistently approaches work with energy and a positive, constructive attitude * Demonstrates openness to change and ability to manage complexity

Required Skills and Experience

Education: * Completion of secondary school with a First University Degree, preferably in Computer Science and advantage with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. Experience: * 3 to 5 years of working experience in web design, administration and use of hardware/software, telecommunications facilities, Knowledge of GIS mapping, knowledge of database packages, experience in web design. Additional requirement: * This is a national position and therefore carries no expatriates’ benefits. Non-Nigerian nationals are not encouraged to apply. * This is a simultaneous internal and external advertisement. However in line with UNDP recruitment process; internal candidates will be given priority.

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