Welfare Management Officer

Job Description

Welfare Management Officer

Company Overview:

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.


For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people’s lives.


Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.


Project Overview and Role:

Primary Duties and Responsibilities:

The Humanitarian and Stabilisation Operations Team (HSOT), contracted by Palladium International Ltd, provides the Department for International Development (DFID) with humanitarian services and the UK Government’s Stabilisation Unit (SU) with stabilisation support.

The Stabilisation Unit (SU) is the Government’s centre of expertise on conflict resolution and stabilisation. Set up to respond to the complex challenges of fragile and conflict afflicted states, it is a uniquely integrated civil-military operational unit, designed to deploy and operate in high threat environments.

We are looking for a Welfare Management Officer who will be responsible for overseeing welfare management for Foreign, Commonwealth Development Office’s (FCDO’s) Fixed Term Contractors and serving UK Police Officers deployed overseas by the Stabilisation Unit.


The role is a 6 month consultancy contract.

The postholder will lead on developing and implementing a structured welfare engagement programme with contractors, ensuring that issues raised through the check-in process are actively managed, consulting relevant HR and welfare experts where necessary. It will lead on welfare policy issues and take steps to ensure each deployment and host platform has an effective welfare management feedback mechanism to the SU in place.

Responsibilities:

• Engaging with contractors on discuss performance and welfare matters and monitoring personal resilience and wellbeing towards the end of deployment.
• Develop and enhance working relationships with key stakeholders, including but not limited to: FCDO HR and Health and Welfare; and other multilateral organisations and their corresponding HR Departments, along with the Employee Assistance Programme.
• Design and implement a structured programme for welfare engagement based on continuous engagement with contractors.
• Design and implement a process for reviewing welfare considerations as part of the SU recruitment phase, ensuring that a deployees’ experience and deployment history is taken account of when considering deployment location and tour length.
• Support the orientation and induction briefing programme for deployments.
• Build up expertise in advising on scenarios such as operating in dangerous and complex environments, exposure to hardship in others, restrictions on personal freedom of movement, and stressful roles involving long hours and working with other nationalities.
• There may be occasions when the post holder needs to deploy overseas for a short period to discuss welfare issues in person with deployees.

Required Qualifications: Essential Skills/Experience:

• Excellent people skills, able to have difficult conversations and ability build rapport.
• Ability to build effective working relationships and deal with sensitive personal information in a professional and ethical manner.
• Experience of HR (an understanding of how welfare fits into employment law/employee relations issues) and welfare management is essential.
• Experience of or trained in Trauma Risk Management (TRiM), or willingness to undergo the TRiM course.
• Experience of working overseas.
• Experience of working in HMG and/or with multilateral organisations.
• Programme Management experience is desirable, or the ability to demonstrate exceptional organisational skills and experience of tracking multiple lines of activity to deliver results.
• Experience of counselling and mentoring is desirable.

About the Organization

Palladium develops and delivers solutions that create positive impact for communities, businesses, societies and economies. We transform lives and create enduring value by working with governments, corporations and non-profit organisations.


Palladium is built on the idea that progress will be supported by four key pillars: • International Development • Strategy Execution Consulting • Impact Investment • Training and Events We create positive impact through more than 100 current projects with more than 2000 employees operating in over 90 countries.