ADB rolls out ‘better, more efficient’ complaints procedure

Asian Development Bank President Haruhiko Kuroda arrives at the Uzexpocenter Hall 2 for the 43rd annual meeting of the ADB board of governors in Uzbekistan in 2010. Photo by: ADB / CC BY-NC

The Asian Development Bank has rolled out a revised procedure to help people who want to file complaints against bank-funded projects.

ADB’s revised Accountability Mechanism now allows people adversely affected by bank-financed projects to access compliance reviews. In addition, ADB has created a new position that will serve as the single entry point receiving all complaints from the public. The cutoff for filing complaints has been extended as well.

The bank said the revisions are in line with ADB’s campaign to make its complaint procedures more accessible and efficient. As part of the revamp, ADB is also taking steps to make its compliance review panel more independent. Other improvements to be implemented by the bank include better tracking and monitoring of complaints and increased outreach with stakeholders.

The revisions were informed by ADB’s recently conducted review of its Accountability Mechanism, which the bank adopted in 2003. For the past two years, ADB consulted with various stakeholders to identify ways to improve the said mechanism.

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    Ivy Mungcal

    As former senior staff writer, Ivy Mungcal contributed to several Devex publications. Her focus is on breaking news, and in particular on global aid reform and trends in the United States, Europe, the Caribbean, and the Americas. Before joining Devex in 2009, Ivy produced specialized content for U.S. and U.K.-based business websites.