• News
    • Latest news
    • News search
    • Health
    • Finance
    • Food
    • Career news
    • Content series
    • Try Devex Pro
  • Jobs
    • Job search
    • Post a job
    • Employer search
    • CV Writing
    • Upcoming career events
    • Try Career Account
  • Funding
    • Funding search
    • Funding news
  • Talent
    • Candidate search
    • Devex Talent Solutions
  • Events
    • Upcoming and past events
    • Partner on an event
  • Post a job
  • About
      • About us
      • Membership
      • Newsletters
      • Advertising partnerships
      • Devex Talent Solutions
      • Contact us
Join DevexSign in
Join DevexSign in

News

  • Latest news
  • News search
  • Health
  • Finance
  • Food
  • Career news
  • Content series
  • Try Devex Pro

Jobs

  • Job search
  • Post a job
  • Employer search
  • CV Writing
  • Upcoming career events
  • Try Career Account

Funding

  • Funding search
  • Funding news

Talent

  • Candidate search
  • Devex Talent Solutions

Events

  • Upcoming and past events
  • Partner on an event
Post a job

About

  • About us
  • Membership
  • Newsletters
  • Advertising partnerships
  • Devex Talent Solutions
  • Contact us
  • My Devex
  • Update my profile % complete
  • Account & privacy settings
  • My saved jobs
  • Manage newsletters
  • Support
  • Sign out
Latest newsNews searchHealthFinanceFoodCareer newsContent seriesTry Devex Pro
    • News

    ADB rolls out ‘better, more efficient’ complaints procedure

    By Ivy Mungcal // 24 February 2012
    Asian Development Bank President Haruhiko Kuroda arrives at the Uzexpocenter Hall 2 for the 43rd annual meeting of the ADB board of governors in Uzbekistan in 2010. Photo by: ADB / CC BY-NC

    The Asian Development Bank has rolled out a revised procedure to help people who want to file complaints against bank-funded projects.

    ADB’s revised Accountability Mechanism now allows people adversely affected by bank-financed projects to access compliance reviews. In addition, ADB has created a new position that will serve as the single entry point receiving all complaints from the public. The cutoff for filing complaints has been extended as well.

    The bank said the revisions are in line with ADB’s campaign to make its complaint procedures more accessible and efficient. As part of the revamp, ADB is also taking steps to make its compliance review panel more independent. Other improvements to be implemented by the bank include better tracking and monitoring of complaints and increased outreach with stakeholders.

    The revisions were informed by ADB’s recently conducted review of its Accountability Mechanism, which the bank adopted in 2003. For the past two years, ADB consulted with various stakeholders to identify ways to improve the said mechanism.

    Read more development aid news online, and subscribe to The Development Newswire to receive top international development headlines from the world’s leading donors, news sources and opinion leaders — emailed to you FREE every business day.

    • Banking & Finance
    Printing articles to share with others is a breach of our terms and conditions and copyright policy. Please use the sharing options on the left side of the article. Devex Pro members may share up to 10 articles per month using the Pro share tool ( ).

    About the author

    • Ivy Mungcal

      Ivy Mungcal

      As former senior staff writer, Ivy Mungcal contributed to several Devex publications. Her focus is on breaking news, and in particular on global aid reform and trends in the United States, Europe, the Caribbean, and the Americas. Before joining Devex in 2009, Ivy produced specialized content for U.S. and U.K.-based business websites.

    Search for articles

    Related Stories

    ClimateIFC response to problematic Philippine investment lacking, says watchdog

    IFC response to problematic Philippine investment lacking, says watchdog

    Sponsored by The Global Health Advocacy IncubatorHow to use law to strengthen public health advocacy

    How to use law to strengthen public health advocacy

    The future of US aidMajor USAID for-profit development partner faces 88% loss due to cuts

    Major USAID for-profit development partner faces 88% loss due to cuts

    Devex InvestedDevex Invested: What US foreign aid chaos means for DFC

    Devex Invested: What US foreign aid chaos means for DFC

    Most Read

    • 1
      How low-emissions livestock are transforming dairy farming in Africa
    • 2
      Opinion: Mobile credit, savings, and insurance can drive financial health
    • 3
      Opinion: India’s bold leadership in turning the tide for TB
    • 4
      USAID's humanitarian bureau is under pressure and overstretched
    • 5
      WHO names new directors in ongoing restructure
    • News
    • Jobs
    • Funding
    • Talent
    • Events

    Devex is the media platform for the global development community.

    A social enterprise, we connect and inform over 1.3 million development, health, humanitarian, and sustainability professionals through news, business intelligence, and funding & career opportunities so you can do more good for more people. We invite you to join us.

    • About us
    • Membership
    • Newsletters
    • Advertising partnerships
    • Devex Talent Solutions
    • Post a job
    • Careers at Devex
    • Contact us
    © Copyright 2000 - 2025 Devex|User Agreement|Privacy Statement