Aid organizations can borrow a line from the airline industry’s post-crash protocol to better understand and improve crisis response.
In the wake of an accident, the National Transportation Safety Board uses information from black box recorders to analyze and communicate issues to the airlines, which in turn immediately begin to implement changes to industry regulations. This connects the immediate response with long-term growth and improvement of the whole industry.
“They’ve built in a learning loop, basically,” Zia Khan, vice president of the Rockefeller Foundation, told Devex. “They have the mechanisms to capture the data and information, and then the analytic capability afterward to go examine it and drive the improvements.”
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