Alex Jacobs is director for program quality at Plan International. With 20 years of experience in NGOs, including Oxfam and Mango, Jacobs has carried out countless evaluations of humanitarian programs and contributed to leading international initiatives, and has been a visiting fellow at Oxford and Duke Universities.
The Haiyan response provided plenty of evidence that aid agencies are getting better at being accountable to the people they serve. But it also showed there's a way further to go. Alex Jacobs, director of program quality at Plan International, suggests areas for improvement in this guest op-ed.
International organizations involved in the 2004 Indian Ocean tsunami relief efforts failed to fully engage local communities in their work. In a guest opinion for Devex, an expert from Plan International offers 10 tips for NGOs now responding to the Philippine typhoon.