Peter Thomas is a senior fellow at the Institute for Government, and an expert adviser to the National School of Government International. He provides expert advice to government and other public service organizations on delivery, capability, performance and reform. His career has switched between senior leadership roles in all levels of public service and researching what works in public service reform with the aim of providing actionable insights for practitioners in the field.
Center of government reform may seem as a major project that needs a technocratic support of structures, models, plans, milestones. But in reality, it is nonlinear, messy — and fundamentally political. Peter Thomas and Caterina Alari share three factors that increase the prospects of success of external support to center of government reforms.