Alpha Card was established in 1998 and is a joint venture between American Express and BNP Paribas Fortis. The Organisation has the exclusive license to issue cards and acquire merchants on the American Express Network in Belgium and Luxembourg.
As from October 2011, all operational services for the American Express brand have been integrated in the Alpha Card organisation.
The company consists of 180 employees focused on sales, marketing and after sales service.
Alpha Card is the issuer and acquirer, with an in-house service platform offering payment solutions for Corporate, Consumer and Merchant customers.
As a SEPA licensed issuer and acquirer, Alpha Card Group appeals to a large spectrum of customer segments, offering tailor-made solutions.
Alpha Card Group offers high quality products, marketing intelligence and servicing though the renowned brand of American Express.
The Corporate Business provides Payment Solutions to all Corporate customers, large and small, local or multinational. Since they are a true Payment Solutions provider, they can tailor the best solution to their customer’s needs.
They can offer a choice of Management Information and web reporting to support their customers in the management of direct and indirect expenses. They are focused on strengthening corporate customer relationships, build on trust and expertise. Their aim is to deliver tangible added value Payment Solutions to every company in the market.
Consumer Business is meant to provide private individuals with the best choice of premium cards in Belgium & Luxembourg. They bring to the market the entire American Express line through their distribution partners (BNP Paribas Fortis, social organisations and private banks), or directly via their website. In addition, thanks to their partnership with Brussels Airlines, they have developed a choice of dedicated “Miles&More” products on the American Express network.
Group Marketing combines the marketing services that address the Consumer Business (private), the Corporate Business (large companies and SMEs) and the Merchants (Affiliated merchants part of the American Express acceptance network). Group Marketing centralises the marketing expertise within Alpha Card and is organised under 3 “functional” units: “Acquisition”, “Stimulation & Loyalty” and “Product Development”.
Alpha Card Merchant Services
Alpha Card Merchant Services acquires and maintains relationships with thousands of merchants who welcome American Express-branded cards in Belgium & Luxembourg.
ACMS helps American Express merchant partners in Belgium and Luxembourg experience the complete value of welcoming high value local, foreign and corporate card members at their establishment. They do this by developing win-win partnerships covering financial, marketing and technical fields, with a genuine interest in understanding their merchant’s environment and challenges.
The Operations department of Alpha Card brings together all (back-end) units that deliver a premium service to every cardholder in possession of private or corporate cards and to every merchant accepting the American Express cards.
A constant search for quality is the motto inspiring all their actions so they can deliver the customers of Alpha Card an extraordinary experience they will never forget.
Where is Alpha Card