They unlock value by applying talent and technology – for you, your organisation and our communities
As the UK’s leading provider of business process management and integrated professional support service solutions, their 70,000 dedicated staff across the UK, Europe, South Africa and India help make processes smarter, organisations more efficient and customer experiences better.
They think differently. Using technology, insight and analytics to underpin everything we do, they make innovation work – and they play a vital role in helping their clients deliver modern services efficiently, effectively and to a high standard.
They work with clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations. And they support them with expertise from across their business – in customer and property management, software and hardware, back and front office operations, recruitment and training – working together to provide a seamless, multidisciplinary solution.
They were built on talent, entrepreneurial spirit and a keenness to use the latest technology and thinking to transform the way organisations work. And that hasn’t changed in their 32-year history.
They began in 1984, with just 33 people, after spotting a distinct gap in the market for giving the public sector access to the latest IT and technology-driven processes. It was an area that had traditionally lagged behind in technological innovation but one that they believed could benefit from it greatly.
Bringing together the public and private sector was seen as a radical move – public sector outsourcing barely existed in the UK at the time. But they were confident, and it’s this kind of original thinking that has been at the foundation of everything they’ve strived to achieve ever since.
They believe that forming solid, open relationships with their clients is essential. Close collaboration is the only way you can get to the route of the problem and come up with the best solution. The end user simply wants the most effective and efficient service. So, to make that reality, they look at every part of a process or structure, dismantle it, see how they can make it better, then deliver it for their clients.
Essentially their job is to make processes smarter, organisations more efficient and customer experiences better. They were built on thinking differently and, by applying talent and technology to everything we do, they unlock value for you, your organisation and our communities.
Where is Capita plc