CBA is dedicated to providing top quality service in all facets of its business. Founded by some of Sri Lanka's top office products sales professionals, SUPERB SERVICE has always been a cornerstone of CBA's operating philosophy . Thus, from the inception of the company 44 years ago, “CUSTOMER SERVICE” has been what they have stood for. This philosophy and reputation is embodied in their logo as "Reliable People, Reliable Machines, Reliable Service".

CBA approaches each Customer Relationship as a strategic partnership. This commitment, which includes recognizing each customer as having unique needs, allows CBA to provide tailored solutions, that includes state of - the - art products, components, and consumables that meet or exceed each customer's requirements.

CBA understands that SERVICE begins when a conversation is CBA understands that SERVICE begins when a conversation is initiated with the customer. Their entire organization is committed to providing customer service, through a continuous improvement process that focuses on customer, flexibility, superior performance and after sales service.

CBA goes to extraordinary lengths to invest in schemes that deliver real value to the customer, and are, naturally, highly valued by the customer. For instance at the start of a new relationship, investments to learn and truly understand customer needs can result in the new methods, equipments or processes that are made at no charge. Customers often are surprised that CBA does not intend charging for this value added service.

CBA also educates it's customers on future trends of office automation and services. One such seminar CBA organized was a seminar on EMV Cards conducted by NBS Technologies in 2008